Supervisor Practice Operations - Family Medicine and Pediatrics
About The Position
The Supervisor Practice Operations supports the non-clinical employees in daily practice operations, with primary responsibility for front office oversight. This role ensures efficient workflows, appropriate staffing, strong customer service, and positive patient experience. Responsibilities include supporting daily front office operations, managing workflows and staffing coverage, coordinating schedules and call-ins, and maintaining Kronos timekeeping and approvals. The supervisor oversees work queues, reporting, and operational processes, assists patients with billing inquiries and payment processes, and partners with leadership on staffing, engagement, and performance. This role also provides coaching and feedback, supports staff development, contributes to hiring and performance reviews, and fosters a positive, inclusive, high-performing team environment.
Requirements
- 5+ years in a healthcare environment (front office/customer service required)
- 2+ years of supervisory or lead front office experience
- Demonstrate strong communication, organization, and problem-solving skills
- Ability to balance multiple priorities and make day-to-day operational decisions
- Strong communication, organization, problem-solving skills
Nice To Haves
- Associate’s Degree with 4 years of relevant healthcare experience
- Bachelor’s Degree or equivalent healthcare experience
- Equivalent combination of education and experience
- Billing experience preferred
Responsibilities
- Supports daily front office operations
- Manages workflows and staffing coverage
- Coordinates schedules and call-ins
- Maintains Kronos timekeeping and approvals
- Oversees work queues, reporting, and operational processes
- Assists patients with billing inquiries and payment processes
- Partners with leadership on staffing, engagement, and performance
- Provides coaching and feedback
- Supports staff development
- Contributes to hiring and performance reviews
- Fosters a positive, inclusive, high-performing team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
