Supervisor, Pharmacy Operations

MedImpact Healthcare Systems, Inc.•Fremont, NE

2d•$108,753 - $195,758•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is seeking an extraordinary individual to join their team as a Supervisor, Pharmacy Operations. This role involves leading a team of Mail Order Pharmacists, supporting the organization's strategy, direction, and core values. The Supervisor is responsible for daily operations, staff management, and ensuring compliance with state and federal regulations. They act as a liaison between frontline pharmacists/technicians and management to optimize workflow, ensure patient safety, and maintain quality control. The company aims to deliver leading-edge pharmaceutical and technology solutions to improve healthcare value, offering superior outcomes through innovative products, systems, and services that promote transparency and choice. Their vision is to set the standard in optimizing satisfaction, service, cost, and quality in the healthcare industry, positioning themselves as the premier Pharmacy Benefits Management solution.

Requirements

BS/BA Degree/PharmD
4+ years of experience (or equivalent combination of education and experience)
1 year of supervisory experience.
Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.
Intermediate to advanced navigation skills in Microsoft office
Nebraska PharmD license with willingness and ability to obtain licenses in other states as needed
Experience in retail or hospital pharmacy settings a plus.
Ability to thrive in fast-paced environment.
Focus to manage and prioritize multiple initiatives
Proven knowledge of pharmacy procedures, including medication storage and recalls.
Familiarity with Good Faith dispensing practices.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Competencies: Building Effective Teams, Decision Quality, Informing, Confronting Direct Reports, Delegation, Organizational Agility, Customer Focus, Drive for Results, Political Savvy.

Nice To Haves

Experience in retail or hospital pharmacy settings a plus.

Responsibilities

Accountable for Key Performance Indicators (KPIs) such as time to fill and ship, error rates, and inventory levels to prevent shortages that impact member wait time.
Supports positive experience for internal and external clients/members in mail order processing.
Accountable for establishing and maintaining a seamless and compliant mail order prescription process.
Select, train, mentor, coach, and supervise pharmacy staff to optimize performance.
Ensure compliance with all regulatory requirements and pharmacy laws.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of the unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
Manage difficult or emotional client situations.
Respond promptly to client needs.
Solicit client feedback to improve service.
Respond to requests for service and assistance from clients.
Meet commitments to clients.