Supervisor, Pharmacy Operations

MedImpact•Fremont, NE

20h•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is seeking an extraordinary individual to join their team as a Supervisor, Pharmacy Operations. This role is crucial for leading a team of Mail Order Pharmacists and supporting the company's strategy, direction, and core values. The Supervisor will oversee daily operations, manage staff, and ensure adherence to state and federal regulations. This position acts as a liaison between frontline pharmacists/technicians and management, focusing on optimizing workflow, ensuring patient safety, and maintaining stringent quality control standards. MedImpact is a leading provider of pharmaceutical and technology solutions aimed at improving healthcare value, with a vision to set the industry standard for optimizing satisfaction, service, cost, and quality.

Requirements

BS/BA Degree/PharmD
4+ years of experience (or equivalent combination of education and experience)
1 year of supervisory experience.
Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.
Intermediate to advanced navigation skills in Microsoft office
Nebraska PharmD license with willingness and ability to obtain licenses in other states as needed
Experience in retail or hospital pharmacy settings a plus.
Ability to thrive in fast-paced environment.
Focus to manage and prioritize multiple initiatives
Proven knowledge of pharmacy procedures, including medication storage and recalls.
Familiarity with Good Faith dispensing practices.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Building Effective Teams
Decision Quality
Informing
Confronting Direct Reports
Delegation
Organizational Agility
Customer Focus
Drive for Results
Political Savvy
Regularly required to sit and talk or hear.
Regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
Occasionally lift and/or move up to 25 pounds.
Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects.
Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Nice To Haves

Experience in retail or hospital pharmacy settings a plus.

Responsibilities

Lead a team of Mail order Pharmacists supporting Strategy, Direction, and Core Values of organization.
Lead daily operations, manage staff, and ensure compliance with state and federal regulations.
Bridge the gap between frontline pharmacists/technicians and management to optimize workflow, guarantee patient safety, and maintain strict quality control standards.
Accountable for Key Performance Indicators (KPIs) such as time to fill and ship, error rates, and inventory levels to prevent shortages that impact member wait time.
Supports positive experience internal and external clients/members in mail order processing.
Accountable for establishing and maintaining a seamless and compliant mail order prescription process.
Select, train, mentor, coach, and supervise pharmacy staff to optimize performance.
Ensure compliance with all regulatory requirements and pharmacy laws.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of the unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.
Manage difficult or emotional client situations.
Respond promptly to client needs.
Solicit client feedback to improve service.
Respond to requests for service and assistance from clients.
Meet commitments to clients.