Supervisor - Performance Improvement

KVC Health Systems•Topeka, KS

7d•$0 - $52,000•Hybrid

About The Position

The Supervisor of Performance Improvement develops, implements, and monitors continuous organizational performance improvement and quality assurance at KVC Kansas. This full-time position serves the Topeka/Hiawatha, Kansas area and follows a hybrid schedule of four days in person and one day remote. The supervisor leads the Quality Assurance Team, oversees compliance, coordinates case audits, analyzes performance data, and leads continuous quality improvement activities. The role also develops corrective action plans, manages family and youth satisfaction surveys, supports data integrity, represents the organization in performance improvement meetings, partners with the DCF Compliance team, and provides operational support for organizational projects and goal-setting.

Requirements

High school diploma or GED.
Valid driver’s license and auto insurance.
Must be at least 21 years of age.

Nice To Haves

Bachelor’s degree in a human service-related field.
One year of experience with children and family services.

Responsibilities

Supervise, train, and support the Quality Assurance Team to promote strong performance and professional growth.
Monitor compliance with internal policies, contract requirements, and local, state, and federal regulations.
Coordinate and conduct internal and external case audits, including CFSR, DCF, and LPA audits.
Analyze internal and external data to identify trends and progress, and provide monthly monitoring reports to the management team.
Lead performance improvement and utilization review activities and provide CQI and QA training to staff as needed.
Develop and coordinate preventative and corrective action plans to address compliance deficiencies and policy gaps.
Manage family and youth client satisfaction surveys, enter data, and report findings to improve service delivery.
Help monitor local office data entry and file maintenance to ensure completeness, timeliness, and accuracy across system reports.
Represent the organization at Performance Improvement meetings and maintain a close partnership with the DCF Compliance team.
Provide cross-functional support to Data Analysts and Training Coordinators and assist leadership with special projects and organizational goal-setting.