Supervisor Patient Transport

Yale New Haven Health•New London, CT

About The Position

Under the direction of the Manager, Patient Transport, the Supervisor is accountable for the smooth and efficient 24-hour operation and management of patient transport throughout the hospital. The role also manages and maintains equipment, keeps equipment and related supplies at par levels, and performs functions that support patient care units. The position oversees personnel management, staffing and scheduling, benefit-time management, workflow improvement, fiscal planning, cost control and revenue recovery, customer satisfaction, communication and collaboration, and the work environment. The Supervisor oversees patient transporters and supports departmental and hospital initiatives, policies, procedures, and regulatory compliance.

Requirements

Bachelor’s degree preferred, or equivalent managerial experience in health care services or a related field.
Two to three years of supervisory experience preferred in a service-oriented department.
Background in health care, or a combination of education and experience, preferred.
Demonstrated success working as part of a team and managing a diverse workforce in a fast-paced customer service environment preferred.
Four weeks of on-the-job training provided.

Nice To Haves

Bachelor’s degree.
Two to three years of supervisory experience in a service-oriented department.
Health care background or a combination of education and experience.
Experience functioning as part of a team and managing a diverse workforce in a fast-paced customer service environment.

Responsibilities

Demonstrate excellent customer service.
Ensure employees are present for their shifts and arrange coverage for sick calls or no-shows.
Ensure employees have the supplies and equipment needed for their schedules and that department-issued equipment is returned at the end of each shift.
Conduct daily rounds to verify staff are in assigned areas and assess work quality.
Handle shift-level disciplinary actions and coaching, and inform and report to the Manager.
Review assigned timecards for completeness and accuracy.
Train employees in departmental policies, procedures, and techniques, and ensure training requirements are current.
Handle requests for services received during the shift.
Notify the Manager and other supervisors of operational issues occurring during the shift.
Support and promote hospital and department initiatives.
Complete and conduct employee evaluations in a timely manner.
Enforce hospital and department policies and regulations.
Collaborate with departments and other disciplines to support efficient, cost-effective operation of the Patient Transport Department.
Communicate organizational values, goals, objectives, strategic planning, and programmatic changes to staff.
Ensure implementation of departmental, divisional, and hospital-wide goals in the Patient Transport Department.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
Assist with developing departmental and operational policies and procedures as requested.
Participate in preparation for regulatory visits and inspections to support compliance with JCAHO and federal and state regulatory requirements.
Perform other duties as assigned or directed to ensure smooth department or unit operation.
Supervise patient transporters.