Supervisor Patient Financial Services - Wailuku HI

Military Spouse Corporate Career Network•Wailuku, HI

6d•Onsite

About The Position

Directs and coordinates business operations for Patient Financial Services (PFS), overseeing day-to-day department operations to ensure compliance with organizational and industry standards. Supervises staff activities that promote collection efficiency and revenue maximization, identifies quality issues, advises management, and implements solutions. Builds an effective team through leadership, budget development and management, work-plan development, and project implementation. Fosters customer service, collaboration, results orientation, and strategic thinking, and participates in and collaborates on MHS activities related to the area of responsibility. The role oversees assigned PFS functions, including billing, collections, vendor coordination, statement generation, patient billing complaint resolution, and performance against department metrics and expectations. It also supports other departments on PFS matters, keeps current with regulatory changes, and ensures changes are implemented and communicated to staff. The position is based in Wailuku, Hawaii; relocation is not provided, and candidates must be available locally to begin work. The role is scheduled for 40 hours per week, Monday through Friday, on a day shift, with travel up to 15% of the time.

Requirements

At least three years of medical insurance claims processing and collections experience, or related healthcare industry experience.
At least three years of experience leading, managing, and supervising staff; healthcare experience is preferred.
Bachelor's degree in business administration or a related field, or four years of directly related experience.
Ability to perform diversified clerical functions and basic accounting procedures.
Knowledge of business operations and organizational practices and procedures.
Familiarity with medical charts and fee schedules.
Knowledge of medical terminology, CPT-4, and ICD-9-CM coding.
Knowledge of and skill in word processing, spreadsheet, and database PC applications.
Knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.
Knowledge of state, federal, and community agencies, insurance carriers, and intermediaries.
Strong verbal and written communication skills and excellent presentation skills.
Excellent negotiating and analytical skills.
Must be available in the local area to begin work; relocation is not provided.

Nice To Haves

Project management experience.

Responsibilities

Plan, coordinate, direct, and supervise activities in the assigned Patient Financial Services area.
Delegate, monitor, and evaluate staff activities to ensure accurate and efficient business operations.
Coordinate and facilitate monthly department meetings.
Develop and implement business operations process changes.
Implement work plans and efficiency improvement strategies.
Promote processes, programs, and methods that enhance service quality.
Develop and monitor process-improvement tools to support efficient, productive, quality workflows and work environments.
Develop procedures and documentation.
Prepare and maintain statistical data on incoming work and identify potential operational problems.
Oversee PFS operations, including billing, collections, working with vendors, generating statements, resolving patient billing complaints, and meeting department metrics and expectations.
Provide guidance to other departments on PFS-related matters.
Monitor regulatory changes and requirements and ensure department changes are implemented and communicated to staff.
Ensure effective financial management of accounts receivable.
Provide information for and coordinate special projects and activities within the area.
Hire, train, supervise, counsel, discipline, and terminate assigned staff as appropriate.
Communicate goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.