Medical Assistant III - Wailuku HI

Military Spouse Corporate Career Network•Wailuku, HI

5d•Onsite

About The Position

Supports practitioners and the clinical team in proactive patient management, under indirect supervision of the clinic nursing supervisor and with direction from a charge nurse, staff nurse, or practitioner. Performs technical, clerical, receptionist, and patient-care duties to help deliver high-quality care. Prepares sterile and unsterile fields and assists practitioners with minor procedures and occasional office-based surgical procedures. The role combines patient-care support, clinical documentation, care coordination, scheduling, communications, equipment and supply management, and adherence to clinic policies and medical-assistant scope of work. Relocation is not provided; candidates must be available and located in the local area to begin work.

Responsibilities

Interact courteously and professionally with patients, families, customers, and members of the health care team; maintain positive working relationships.
Obtain, identify, and record vital signs, prevention data, medications, chief complaints, and other pertinent patient information.
Observe, document, and report patient symptoms, reactions, condition changes, and other relevant information; promptly report adverse observations, reactions, emergencies, and diagnostic results to practitioners as appropriate.
Use data systems to identify and pend orders for prevention and screening services.
Support patient comfort, emotional well-being, and safety; prioritize care according to patient acuity and respond calmly in emergency situations.
Accept practitioner orders for treatments and procedures that are within the role’s scope and competencies.
Enter patient-specific information in electronic systems using practitioner-generated ICD-9 and CPT codes for billing, coding, and clinical reporting and analysis.
Anticipate provider needs and adapt to changes in procedures, assignments, or workload as directed.
Prepare rooms and instruments for examinations and procedures; assist with patient-care procedures and tests.
Collect, label, and process specimens according to practitioner direction and applicable policies and procedures.
Review written instructions and educational materials with patients and families concerning preparation and follow-up for tests, procedures, surgeries, and treatments.
Coordinate with nursing supervisors, staff, and other departments to maintain patient-care standards.
Apply and remove dressings and pads as ordered; apply other ordered items under the specified supervision and after required training and competency completion.
Apply and instruct patients in the use of prefabricated splints, braces, and other orthotic devices using preprinted instructions.
Set up sterile and unsterile fields and assist with routine minor surgical procedures as delegated, following established guidelines and required competency completion.
Respect patient privacy, dignity, and safety, and provide emotional support as appropriate.
Document patient-care interactions and activities, including findings, instructions, and patient responses, according to clinic standards.
Understand insurance and authorization requirements for procedures and orders; coordinate with clerical staff to obtain needed authorizations.
Coordinate with outside departments and organizations to schedule procedures ordered by providers.
Ensure equipment is available, clean, safe, and operable; report malfunctions and equipment requiring maintenance, inspection, repair, or replacement.
Maintain a clean, safe, and well-equipped environment; isolate and process contaminated instruments and supplies and clean rooms, furniture, instruments, and equipment according to policy.
Review, compile, document, and prepare paper or electronic clinical records; retrieve requested clinical documents and records.
Retrieve or deliver mail for practitioners and health care team members.
Notify practitioners of patient cancellations, postponements, and missed appointments; communicate accurate and complete information to relevant staff.
Assist patients and families with nonclinical questions or complaints, such as customer service and appointment scheduling, and refer clinical concerns requiring further intervention to the nursing supervisor or designated patient-concerns resource.
Receive telephone calls; take or transfer messages, route clinical concerns to practitioners, answer service-related questions, and relay messages among callers and care-team members.
Arrange patient appointments according to severity and procedure type; make and receive calls regarding prescription refills; relay normal diagnostic results according to practitioner instructions; process referrals as directed.
Coordinate practitioner schedules with hospital departments and services; adjust schedules for same-day visits, procedures, surgeries, and patient availability.
Maintain familiarity with practitioner-specific schedules, clinic procedures, surgeries, coding techniques, and preferences; gather documents for practitioner notes and orders and alert practitioners to problems.
Direct patients to the business office for financial concerns.
Keep offices, exam rooms, and storage areas adequately stocked; use supplies conservatively, control inventory and costs, and order and inventory supplies while maintaining par levels and maintenance records.
Attend and participate regularly in staff, interdepartmental committee, and other department meetings addressing clinic concerns and patient-care improvements.
Prioritize and coordinate daily workflow and activities; participate in projects as requested.
Follow organizational, departmental, and clinic standards, policies, procedures, processes, protocols, and guidelines; perform duties within departmental scope of service and medical-assistant scope of work.
Demonstrate and apply required clinical skills and competency in clinical equipment, age-appropriate care, and the relevant area of specialization.