Supervisor Patient Access

UNC Health•Raleigh, NC

2d•Onsite

About The Position

This mid-level management position oversees multiple Outpatient Rehab locations across the Triangle and has daily operational responsibility for a Patient Access team supporting multiple clinic and hospital departments for professional and hospital services. The Supervisor directly manages frontline Patient Access staff and ensures patient registration is efficient and high quality, revenue goals are supported, and billing and point-of-service collection requirements are followed. Hours are variable, and the role requires travel between locations. The Supervisor manages registration and point-of-service collections for assigned clinical departments, resolves related insurance and registration issues, supports revenue optimization, and works with clinical departments and Patient Access teams to improve processes and service. The role also oversees staffing, training, quality, reporting, productivity, budgets, and compliance. This is a full-time, onsite position in Raleigh, North Carolina, with 40 standard hours per week. The position is exempt from overtime.

Requirements

High school diploma or GED required; a higher-level degree may satisfy this requirement.
Two years of relevant experience with an associate degree, or five years of relevant experience with a high school diploma or GED.
Strong customer service skills or experience.
Proficiency in time management and superior prioritization skills.
Self-motivation, attention to detail, and strong analytical and critical-thinking skills.
Effective verbal and written communication skills, including the ability to present information professionally.
Understanding of overall hospital revenue cycle functions.

Nice To Haves

Associate degree in Accounting, Business Administration, Health Administration, or a related field; equivalent combinations of education, training, and experience are also noted.

Responsibilities

Educate assigned clinical departments on Patient Access operations, consult on ways to improve revenue and patient and customer satisfaction, and provide staff with guidance on Patient Access protocols.
Develop and implement procedures to optimize revenue generation, document new or revised procedures, and ensure staff and clinical departments are informed and trained.
Manage team and intra-departmental projects; lead or participate in task forces, workgroups, special projects, and Patient Access leadership meetings; develop and implement process improvement plans.
Manage patient registration and point-of-service collections for assigned clinical departments, ensuring insurance and registration issues are reviewed, researched, and resolved.
Participate in recruitment, hiring, onboarding, and orientation; select and appraise employees; conduct performance evaluations and discipline in accordance with organizational policies; and ensure staff are appropriately trained.
Collaborate with management on routine and ad hoc analyses, audits, reporting, and workflow studies to support revenue optimization; analyze findings and present them to clinic departments and management.
Work with the Patient Access Quality Assurance team to ensure registration quality, reduce registration-related denials, and prevent revenue loss.
Provide input to the department budget process and monitor fiscal accountability; collaborate with management to establish and monitor goals, metrics, and productivity measures.
Serve as liaison between Patient Access and assigned clinical departments; maintain relationships with department chairs, clinic administrators, division chiefs, clinical faculty, and senior Patient Access and UNCHCS executives; represent Patient Access at department and committee meetings.
Assist in developing standard registration processes for consistent use across the system.
Supervise a cross-disciplinary team in assigned areas, provide direction and oversight, ensure compliance with regulations, policies, and certifications, and maintain employee schedules and attendance records.
Travel between multiple Outpatient Rehab locations across the Triangle.