Supervisor, Patient Access

Trinity Health

2d • Onsite

About The Position

This full-time, day shift position is responsible for maintaining and demonstrating knowledge to successfully supervise each functional area of the hospital, including all outpatient registration points, emergency room registration, admissions, bed assignment, and financial counseling. The role involves regularly monitoring the patient tracking system, registration reports, and financial clearance activities to ensure patients are registered within key performance standards. It also includes monitoring all financial clearance activity to ensure all accounts are verified at the time of service and meet medical necessity requirements. The supervisor will coordinate the investigation and appropriate resolution of problems from patient/family or staff complaints, and resolve patient questions regarding payment requirements/charges referred by registrars. Additionally, the role provides operational guidance and support to the assigned team, disseminates policy/procedure updates, and supports coverage of other departmental divisions as required.

Requirements

• High school graduate a must
• Two (2) to three (3) years of experience working in a Pre-service or Patient Access operations with supervisory or lead responsibilities.
• Obtain National certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAM required within one (1) year of hire.

Nice To Haves

• Bachelors or AAS degree is a plus.

Responsibilities

• Maintains & demonstrates knowledge to successfully supervise each functional area of the hospital including, but not limited to all outpatient registration points, emergency room registration, admissions, bed assignment & financial counseling.
• Regularly monitors the patient tracking system, registration reports & financial clearance activities to ensure patients are registered within key performance standards.
• Monitors all financial clearance activity ensuring all accounts are verified at time of service & meet medical necessity requirements.
• Coordinates investigation & appropriate resolution of problems from patient/family or staff complaints.
• Resolves patient questions regarding payment requirements/charges referred by the registrars.
• Provides operational guidance & support to assigned team, disseminates policy/procedure updates, supports coverage of other departmental divisions as required.

Benefits

• Pay is based on experience, skills, and education.
• The pay range may also vary within the stated range based on location.
• We honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.
• By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED