Supervisor, Patient Access - ED Registration

UChicago Medicine•Chicago, IL

18h•$78,300 - $91,400•Onsite

About The Position

UChicago Medicine is seeking a Supervisor, Patient Access to oversee the Emergency Department patient access area within a designated Trauma Hospital. Under the direction of department leadership, this role supervises daily operational, financial, and administrative activities, including bedside and triage registration, point-of-service collections, insurance verification, and trauma tracking workflows. The supervisor leads frontline staff through training, scheduling, performance evaluations, corrective action, and productivity review to support quality improvement and departmental efficiency. The position also serves as an operational liaison between Emergency Department clinical teams, trauma staff, triage, Managed Care, Financial Counseling, and Revenue Cycle leadership. The role helps optimize patient flow, resolve complex registration issues, support compliance, and promote team morale. This is a full-time, onsite position based in the greater Chicagoland area. The listed schedule is days, Monday through Friday, and every other weekend, with flexibility to adjust to rotational shift hours and departmental needs.

Requirements

Certified Revenue Cycle Representative (CRCR via HFMA) is recommended upon hire or must be obtained within one year of employment.
Intermediate knowledge of government and commercial insurance payers, including Medicare and Medicaid, and proficiency with electronic eligibility and verification portals.
Intermediate personal computer skills in a Windows environment, including EHR systems, work queue tools, spreadsheets, and word processing applications.
Ability to process a high volume of work within stringent production time frames and in high-stress trauma situations.
Strong writing skills, analytical abilities, financial assessment capabilities, and attention to detail.
Demonstrated leadership, conflict resolution, and corrective action management skills.
Excellent interpersonal and communication skills, with the ability to work as a team player, elevate staff morale, and collaborate across departments.
Flexibility to adapt to rotational shift hours based on departmental needs.

Nice To Haves

Certified Healthcare Access Manager (CHAM via NAHAM) or Certified Healthcare Access Associate (CHAA via NAHAM) is strongly preferred.

Responsibilities

Assign work and provide daily operational oversight for Patient Access Representatives and bedside/triage registration staff.
Oversee bedside and triage registration, point-of-service collections, insurance verification, and trauma patient tracking workflows.
Create, maintain, and adjust master shift schedules to support 24/7 Emergency Department coverage, including adjustments for high-volume trauma surges and departmental needs on a rotational basis.
Onboard, train, and mentor Patient Access staff; conduct refresher training on registration systems, compliance requirements, trauma intake protocols, and departmental workflows.
Evaluate staff performance, conduct quality audits, and initiate corrective action plans in accordance with organizational policies and HR guidelines.
Review productivity trends, collection metrics, and error logs to identify opportunities for operational enhancement and quality improvement.
Monitor patient, account, and claim edit work queues daily, resolve errors, identify training opportunities, and maintain the goal of having no accounts in the work queue for more than two days.
Serve as an operational resource and liaison among Emergency Department clinical teams, trauma staff, triage, Managed Care, Financial Counseling, and Revenue Cycle leadership.
Resolve complex registration issues, streamline patient flow, build collaborative relationships across departments, and support team morale.
Ensure compliance with HIPAA, EMTALA, trauma registry requirements, and hospital privacy policies.
Perform additional leadership responsibilities, reporting, special projects, and other duties as assigned.