Supervisor, Patient Access

Cherokee Nation • Tahlequah, OK

4d • Onsite

About The Position

Supervises, leads, directs, evaluates, and trains staff at the Cherokee Nation Health Clinics. The Supervisor, Patient Access will be responsible for directing and overseeing operations of registration activities for multiple patient types and multiple shifts of employees within the Patient Access department. Areas of responsibility include Patient Access Representatives and Patient Benefit Coordinators. These responsibilities include appointment scheduling, patient registration, pre-registration, verification, financial counseling, admissions and registration, data entry, Resource Patient Management System, and managing patient representative complaints or issues that arise. Assist the manager in overall direction and control of the registration functions, operations, and personnel. Responsible for ensuring standards for quality and productivity are met. Works closely with the Business Office to coordinate activities such as insurance verification and pre-certification of admission, collections at or before admission, and patient billing inquiries. Adheres to and supports the policies, procedures, and standards of Health Care. Supervises various personnel functions including recruitment, schedules, coaching, and discipline.

Requirements

• Bachelor's degree from a four (4) year college or; or six (6) years of related experience and/or training; or equivalent combination of education and experience.
• An additional two (2) years of experience in a related field is required.
• Knowledge of Database, Internet, Order Processing systems, Spreadsheet, and Word Processing software.
• Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets requirements for Cherokee Nation underwriting rating.
• The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Directing and overseeing operations of registration activities for multiple patient types and multiple shifts of employees within the Patient Access department.
• Appointment scheduling, patient registration, pre-registration, verification, financial counseling, admissions and registration, data entry, Resource Patient Management System.
• Managing patient representative complaints or issues that arise.
• Assisting the manager in overall direction and control of the registration functions, operations, and personnel.
• Ensuring standards for quality and productivity are met.
• Coordinating activities with the Business Office such as insurance verification and pre-certification of admission, collections at or before admission, and patient billing inquiries.
• Supervising various personnel functions including recruitment, schedules, coaching, and discipline.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager