Supervisor, Parking, ID & Administrative Services

Saint Louis University•St. Louis, MO

5d•Onsite

About The Position

The Supervisor of Parking, ID & Administrative Services provides leadership and oversight for administrative, financial, and customer service operations supporting Saint Louis University’s parking, card services, and transportation programs. This role serves as the primary administrative and business operations lead, responsible for managing systems, processes, and personnel that support revenue generation, customer experience, and departmental coordination. The position works in close partnership with the Supervisor of Campus Transportation & Parking Operations to ensure aligned priorities, operational cohesion, and consistent service delivery across all transit functions.

Requirements

Associate's degree
Two or more years of related work experience
Proficient in Microsoft Office including Excel and Word
Requires passing drug screening upon hire and throughout employment

Nice To Haves

Strong leadership skills
Verbal and written communication skills
Interpersonal/human relations skills
Customer service oriented
Ability to work overtime as required
Ability to verbally, clearly, and distinctly communicate information effectively
Ability to respond to questions in a tactful and professional manner
Ability to multitask and be a self-starter

Responsibilities

Provides administrative leadership and oversight for parking, card services, and transportation support functions
Manages and optimizes departmental systems, including software and hardware related to permit management, revenue collection, access control, and financial tracking
Oversees financial operations, including revenue monitoring, expense management, invoice verification, reconciliation, and payment processing
Supervises and supports staff, including hiring, scheduling, payroll approval, performance management, and policy enforcement
Leads customer service operations, including responding to inquiries and complaints, and overseeing the parking citation adjudication process
Collaborates with campus departments and stakeholders to enhance the overall parking, ID, and transportation experience
Partners with the Manager of Campus Transportation & Parking Operations to align priorities, coordinate initiatives, and support integrated service delivery
Evaluates services, processes, and performance metrics to identify opportunities for improvement and support strategic initiatives
Ensures accuracy and accountability in financial transactions, reporting, and revenue controls
Perform other duties as assigned