Parking Services Director

UMass Amherst•Amherst, NY

1d•Onsite

About The Position

Under the general direction of the Assistant Vice Chancellor of Strategic Initiatives, the Director of Parking Services provides strategic leadership, vision, and oversight for the University’s comprehensive parking program. This includes the management of parking operations, customer service, enforcement, infrastructure planning, financial administration, and policy development for a system encompassing over 12,500 parking spaces across surface lots and parking structures. The Director ensures the delivery of high-quality, customer focused services that support the University’s mission and evolving campus needs.

Requirements

Bachelor’s degree in business administration, public administration, transportation management, or a related field.
Minimum of 7 years of progressively responsible experience in parking or transportation management, with at least 5 years in a supervisory or leadership role.
Class “D” Driver’s License.
Demonstrated experience in budget development, financial analysis, and revenue management.
Strong leadership, communication, and interpersonal skills with the ability to engage diverse stakeholders.
Experience with parking technologies, data systems, and customer service platforms.
Ability to work flexible hours, including evenings and weekends, as needed.

Responsibilities

Develops and implements long-range plans and policies for parking operations, infrastructure, and technology to support campus growth, sustainability, and accessibility goals.
Oversees all aspects of parking operations including permit systems, garage management, enforcement, ticket processing, signage, and meter maintenance. Ensures efficient, safe, and customer-oriented service delivery.
Directs the development and administration of departmental budgets exceeding $7 million. Oversees revenue generation, rate setting, capital planning, and financial reporting to ensure fiscal responsibility and transparency.
Leads a diverse team of professional, classified, and student employees. Responsible for recruitment, training, performance management, and organizational development to foster a high-performing and inclusive workplace.
Manages the maintenance and capital improvement of parking facilities, including surface lots and parking garages. Coordinates with Facilities and external vendors to prioritize and execute projects.
Oversees the design, implementation, and auditing of parking technology systems including permit management, citation processing, and financial tracking platforms.
Serves as the primary liaison to campus departments, local government, and community stakeholders on parking-related matters. Represents the University in public forums and advisory committees.
Develops and enforces departmental policies and procedures in alignment with University goals and regulatory requirements. Promotes continuous improvement and innovation in service delivery.
Champions diversity, equity, and inclusion in all aspects of departmental operations. Ensures compliance with affirmative action, equal opportunity, and non-discrimination policies.
Performs additional administrative and leadership duties as required to support the mission of Campus Services and the University.
Performs other duties as assigned.