Parking Services Rep
About The Position
UNM Parking & Transportation Services (PATS) is dedicated to creating a welcoming and accessible campus experience for students, faculty, staff, and visitors. We are seeking a full-time, benefits-eligible Parking Services Representative to join our business office team. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering high-quality service. The ideal candidate will bring at least three years of customer service experience, including working with a computer-based point-of-sale (POS) system, along with strong communication skills and attention to detail. In this role, you will serve as a key point of contact for customers, assisting in person, over the phone, and through email or chat. You will play an important part in ensuring smooth daily operations by accurately processing transactions, resolving customer concerns, and applying established policies and procedures. Success in this position requires the ability to multitask, adapt quickly, and maintain professionalism while supporting a positive customer experience.
Requirements
- High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Nice To Haves
- POS & Cash handling experience
- Ability to communicate and provide excellent customer service to a diverse population.
- Must be able to work weekends, evenings, and holidays.
- Ability to work collaboratively and cooperatively with a team.
- Strong oral, written and interpersonal communication skills.
- Knowledge of Windows-based computer operating systems
- Strong conflict resolution skills
Responsibilities
- Provide excellent customer service in person, by phone, and through written communication (email and chat)
- Process a variety of transactions using a computer-based point-of-sale (POS) system
- Respond to customer inquiries and resolve issues efficiently and professionally
- Apply and interpret standard operating procedures, policies, and guidelines accurately
- Maintain accuracy and attention to detail in a high-volume, fast-paced environment
- Learn and utilize multiple parking and transportation-related systems
- Collaborate with team members to support daily operations and ensure service continuity
- Perform general administrative and customer support functions as needed
Benefits
- medical, dental, vision, and life insurance
- educational benefits through the tuition remission and dependent education programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
