Parking Supervisor

ASM Global•Columbus, OH

1d•Onsite

About The Position

Legends Global, a leader in privately managed public assembly facilities, has an excellent and immediate opening for a Parking Supervisor at the Greater Columbus Convention Center. The Parking Supervisor is responsible for the overall supervision of the parking staff and operations during scheduled shifts. This role also involves assisting in the coordination of special projects and duties as assigned.

Requirements

Proven knowledge in parking practices and procedures including cashiering duties, monetary reconciliation, parking facility maintenance, customer service, and a clear understanding of mechanical and computerized parking access and revenue control systems.
Reliable transportation and a valid driver's license with a clear driving record.
Ability to perform each essential duty with energy and enthusiasm.
Minimum two years of parking management/supervisory experience.
Ability to interact with all types of people.
Ability to get along with co-workers, customers, vendors, and visitors to the facility.
Ability to respond politely to all individuals and work well as a team player.
Computer proficiency in Microsoft Outlook, Word, and Excel.
Good organizational skills.
A high attention to detail.
Excellent verbal and written communication skills.
Ability to drive a standard shift vehicle.
Operating knowledge of Tennant brand or equivalent equipment.

Responsibilities

Act as liaison between Parking department and User group contacts, hotel partners, Public Safety Department/CPD.
Complete an inspection of each facility and its equipment each shift and report any variances or points of concern.
Provide a shift log on the operating status of parking access and revenue control equipment as well as any unique occurrences/issues to the Parking Coordinator, Asst. Manager and Manager at the end of each shift.
Supervise daily activities of Lane Ambassadors and Maintenance staff in the parking department to ensure compliance to expectations.
Provide leadership and team building, communicate policies and operational information, and work to ensure safety.
Develop and maintain a cooperative team-building environment.
Provide a positive role model encouraging open communication and positive solution-based problem solving.
Perform spot checks on parking transactions for all cashiers and change banks.
Monitor employee attendance and appearance noting any violations of company policy.
Monitor cashier revenue reconciliation noting any deficiency as per department policy.
Handle customer issues and inquiries.
Promote positive customer relations by being responsive and attentive to customer needs.
Assist the Parking Coordinator with reviewing shift paperwork, auditing, compilation of operating management reports, reviews parking system activity reports, attending meetings, assisting in new hire interviewing and witnessing/assisting the administration of company progressive discipline policy.
Maintain department standards regarding customer service, uniform appearance, attendance, revenue controls and accounting.
Adhere and administer appropriate actions related to the Progressive Disciplinary Policy.
Handle parking revenue control equipment issues and service them when they require replenishment of supplies and change revenue.
Plan and supervise the general maintenance tasks in our facilities.
Assist in snow removal and remediation efforts during inclement weather periods and conditions to provide a clean and safe parking experience and pedestrian travel on our footprint.
Perform all other duties and responsibilities as assigned by the Parking Manager, Asst. Coordinator and/or Coordinator(s).
Carry out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.