Supervisor Outpatient Pediatrics

Mass General Brigham•Forestdale, MA

4d•$70,990 - $103,230•Onsite

About The Position

The Support Operations Supervisor oversees Spaulding Pediatrics in Foxborough and Sandwich, including travel between the two sites. This is a 40-hour, five-day-per-week role responsible for guiding and supporting administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency. The position does not require patient care.

Requirements

Bachelor's degree in Business Administration or a related field; experience cannot be substituted for a degree.
Three to five years of administrative experience.
Two to three years of medical office, hospital, or managed care experience.
Proven experience in administrative support, with some supervisory or leadership experience.
Knowledge of administrative processes, procedures, and best practices.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Problem-solving and decision-making skills.
Attention to detail and ability to handle multiple priorities.

Nice To Haves

One to two years of supervisory experience.
A bachelor's degree in a related field of study is listed as preferred.

Responsibilities

Supervise and guide administrative support staff by providing direction, coaching, and support.
Oversee and coordinate administrative tasks and processes, including calendar management, appointment scheduling, meeting coordination, travel arrangements, and maintaining records and files.
Assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
Identify opportunities to automate, standardize, or streamline administrative tasks.
Serve as a liaison between the administrative support team and other departments or stakeholders.
Provide training, orientation, and professional development opportunities to administrative support staff.