Supervisor, OSP

IQ Fiber•Gainesville, FL

About The Position

IQ Fiber is seeking an OSP Supervisor to lead, support, grow, and mentor a team of OSP construction technicians and engineers. This hands-on leadership position combines technical expertise in network architecture, troubleshooting, and splicing with team development and field operations support. The supervisor also manages residential projects, including assessments, surveys, and scheduling. The role oversees outside plant construction using in-house and contract resources, coordinates field surveys of aerial and underground facilities, and leads troubleshooting and restoration of plant issues. The supervisor ensures projects meet quality-control and budget requirements, and that operations comply with applicable NCTA, FCC, and OSHA standards and IQ Fiber specifications. The position provides on-call management for OSP needs during service impairments or outages and supports a 24/7/365 operation.

Requirements

At least 5 years of experience in a fiber construction environment.
Advanced knowledge of underground and aerial construction techniques and proficient knowledge of optical networks.
Clear understanding of fiber design, splicing matrix sheets, and documentation requirements.
Valid driver's license with a clean driving record, which must be maintained.
Ability to pass a standard background check, consumer report, and pre-employment and compulsory drug screening.
Knowledge of Microsoft Excel and Word, and computer skills sufficient to process trouble tickets.
Close vision, color vision, depth perception, ability to adjust focus, and good hand-eye coordination.
Strong organizational and project management skills, including the ability to manage multiple projects.
Ability to work after hours and weekends and remain in service during outages until resolved.
Ability to maintain readiness for on-call response, including remaining within the local market and being prepared with company-provided communications equipment.
Ability to work emergency schedules during natural disasters and network outages.
Applicants must be currently authorized to work for any U.S. employer on a full-time basis; the employer does not sponsor, transfer, or support employment visa status or work authorization extensions.

Nice To Haves

Bachelor's or Associate's degree in Engineering or a related technical field preferred.

Responsibilities

Lead personnel administration, training, and development for field personnel, including hiring, mentoring, evaluating, and performance improvement.
Develop team members’ knowledge of network architecture, troubleshooting, splicing, documentation requirements, and end-to-end OSP processes.
Manage and coordinate outside plant construction using in-house and contract resources, including managing contract resources as needed.
Coordinate field surveys of existing or proposed aerial and underground outside plant installations and associated infrastructure.
Lead and model troubleshooting practices for plant restoration, identifying root causes and break-fix alternatives.
Meet quality-control standards and budgetary requirements for assigned projects.
Ensure system compliance with NCTA and FCC regulations and IQ Fiber’s minimum operating specifications.
Liaise with other departments to maintain technical knowledge of newly deployed technology.
Ensure ongoing compliance with OSHA safety standards.
Serve as on-call management and respond to end-to-end OSP needs during service impairments or outages, supporting a 24/7/365 operation.
Perform other duties as assigned.