OSP Supervisor

Hyper Networks•Oklahoma City, OK

About The Position

The OSP Supervisor performs critical tasks to ensure the quality installation and upgrading of the fiber network. The position reports to the Project Manager and oversees staff and project operations, including outside plant fiber network design and construction, installation subcontractors, procurement, schedules, documentation, and client support. The role may involve long and unpredictable hours, including weekends, and outdoor work in all types of weather, with exposure to dust, fluctuating temperatures, and periodic high noise levels.

Requirements

Basic knowledge of fiber optic theory.
Ability to read and interpret blueprints and building plans and document daily records and reports.
Ability to manage remote teams to complete designated workloads within specified time frames and adjust assignments or schedules as priorities change.
Ability to climb and work at elevations exceeding 18 feet, including from ladders, poles, and lift trucks.
Ability to work in confined spaces such as crawl spaces and utility holes.
Ability to perform strenuous physical activities, including lifting objects weighing over 70 pounds.
Ability to work outdoors in varied weather, including extreme cold or heat and inclement weather.
When working aloft, combined employee and tool weight must not exceed the manufacturer-specified 280-pound limit.
Ability to communicate clearly, professionally, and in English with employees, contractors, and suppliers in person, by phone, and in writing.
Sound judgment and decision-making, critical thinking, and complex problem-solving skills.
Ability to report on and prioritize workloads, handle multiple projects and deadlines in a fast-paced environment, and maintain organized and accurate records.
Ability to work independently with minimal supervision.
Strong knowledge of Microsoft Office Suite or equivalent software such as Google Docs and Sheets.
Knowledge of basic mathematics.
Ability to bend, squat, kneel, and stand frequently, and safely use weight-bearing equipment such as safety harnesses and ladders within equipment weight limits.
Maturity and leadership, and ability to handle ambiguity, work in a dynamic environment, and cope effectively with change.
Ability to pass pre-employment motor vehicle, drug, and background screenings.
Bachelor’s degree or equivalent work experience.
Valid driver’s license with a satisfactory driving record.
1–3+ years of operations management experience installing and maintaining fiber optic products and services.
1–2+ years of managerial experience leading small, remote, field-based teams.

Nice To Haves

Certified Fiber Optic Technician certification preferred.

Responsibilities

Recruit and train new staff; oversee the department’s daily workflow and time and attendance, including approving timecards.
Provide management direction and counseling, deliver constructive and timely performance evaluations, and handle employee discipline in accordance with company policy.
Prepare or oversee outside plant fiber network design from initial design through a constructible job package and final as-built completion in associated inventory systems.
Solicit and award installation jobs and manage the project materials procurement cycle.
Monitor installation subcontractor performance against scope of work, schedule, budget, and quality requirements.
Prepare and submit status reports to customers and management.
Support field and network engineers during testing as required.
Distribute work assignments, develop project completion dates, and review and redline work prints.
Support and develop client relationships, including completing job-status tracking reports and attending client meetings.
Assist the Project Manager with coordinating and executing surveys, design reviews, and close-out packages.
Review project tracking reports to determine whether projects are within budget and meeting targets.
Prepare reports in response to finance department queries.
Prepare and update network documentation to reflect changes in network topology.
Program-manage outside plant schedules and performance.