Supervisor-Operator Services

Loma Linda • Loma Linda, CA

1d • $26 - $31 • Onsite

About The Position

The Supervisor-Operator Services provides organizational leadership and operational support to a team of Operators. Provides an advanced level of customer support and Operator expertise as well as expert knowledge of equipment and systems used in the department. Manages customer relations issues, workflow process questions, and maintains high degree of problem solving capability. Assists with overseeing the daily operations of Operator Services, communicating new policies or processes, monitoring and managing Service Performance of the team, training, performance evaluations of staff, creating schedules, and daily, weekly, and monthly performance reports. Performs other duties as needed.

Requirements

• Minimum two years of experience in a call center setting or related area required.
• Broad knowledge and understanding of Call Center operational systems, equipment, and tasks.
• Excellent Customer Service skills.
• Ability to speak clearly and professionally both verbally and in writing.
• Able to read; write legibly; speak in English (and Spanish preferred) with professional quality.
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Operate/troubleshoot basic office equipment required for the position.
• Able to relate and communicate positively, effectively, and professionally with others.
• Able to work calmly and respond courteously when under pressure.
• Able to collaborate and accept direction.
• Able to communicate effectively in English in person, in writing, and on the telephone.
• Able to think critically.
• Able to manage multiple assignments effectively.
• Able to organize and prioritize workload.
• Able to work well under pressure.
• Able to problem solve.
• Able to recall information with accuracy.
• Able to pay close attention to detail.
• Able to work independently with minimal supervision.
• Able to distinguish colors as necessary.
• Able to hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace.
• Able to see adequately to read computer screens, and written documents necessary to the position.

Nice To Haves

• Preferably in a healthcare setting.
• Supervisory experience preferred.
• Spanish preferred.

Responsibilities

• Provides organizational leadership and operational support to a team of Operators.
• Provides an advanced level of customer support and Operator expertise.
• Provides expert knowledge of equipment and systems used in the department.
• Manages customer relations issues and workflow process questions.
• Maintains a high degree of problem-solving capability.
• Assists with overseeing the daily operations of Operator Services.
• Communicates new policies or processes.
• Monitors and manages the Service Performance of the team.
• Conducts training and performance evaluations of staff.
• Creates schedules.
• Generates daily, weekly, and monthly performance reports.
• Performs other duties as needed.

Benefits

• Equal opportunities in all aspects of the employment process.
• Reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed