Services Supervisor

Gexpro Services • Mobile, AL

3d • Onsite

About The Position

The Services Supervisor at Frontier Technologies is a critical leadership role responsible for overseeing and executing advanced mechanical, electrical, and hydraulic maintenance and repair operations. This role demands a high level of technical expertise, reliability, and the ability to mentor and lead a team of Services Technicians I, 2 & 3. A strong commitment to quality and safety is a must.

Requirements

• Possess a High School Diploma or equivalent
• Fluent in both written and spoken English
• Perform basic and advanced Math skills
• 5 years of relevant work experience
• Passion for doing a job well
• A “self-motivated” team player
• Able to work effectively in South Alabama climate conditions
• Able to stand for long periods of time, crawl, squat, and climb without tiring easily
• Able to lift up to 50 pounds with reasonable accommodations
• Able to travel to customer sites
• Must be an insurable driver
• Must pass a background check and drug test

Responsibilities

• Supervise and coordinate the daily activities of Service Technicians, ensuring that all tasks are performed efficiently and safely.
• Accountable for the output, efficiency, quality, and schedule (on-time delivery) for assigned service tasks.
• Train new technicians through on-the-job training (OJT), job safety analyses (JSAs), and by adhering to established policies and procedures for internal purposes and customer requirements. Work alongside the team to maximize production.
• Monitor and evaluate the performance of team members, providing feedback and conducting performance reviews. Manage employee timecards, attendance, disciplinary actions.
• Effectively communicate with coworkers utilizing Microsoft Office and ERP systems, ensuring seamless coordination across departments in Frontier Technologies. Be able to create detailed step by step instructions on paper for service technicians to follow.
• Travel to customer facilities to perform onsite maintenance, identify and solve customer problems, and provide technical support. Communicate professionally with customers via email, phone calls, Teams meetings, and in person to facilitate production and customer satisfaction.
• Adhere to company, OSHA and EHS guidelines. Training teams on our safety procedures and holding high standards for safety for team members, while holding them accountable for non-compliance.
• Available for mandatory overtime and weekends when customer needs arise, ensuring that production schedules and customer requirements are met. Includes on-site visits to customer facilities and wind farms.
• Move and package material throughout the facility using forklifts, 65k forklift, pallet jacks, and overhead cranes, ensuring efficient and safe handling of all materials.
• Perform quality checks on work projects to ensure that products meet quality standards and identify defects, ensuring that all work adheres to company and industry standards. Partner with quality team to assure all parts are conforming to industry and customer standards. Collaborate with the quality department.
• Professionally document inspection and repair reports, maintaining accurate records of all work performed. Follow the work instructions process through the facility while training Service Techs on how to complete their work orders.
• Troubleshoot work assignments and projects in order to accurately deliver products per customer needs.
• Optimize production schedule to meet on time delivery dates for projects.
• Perform basic to advanced mechanical installations, maintenance operations, preventative maintenance, and upgrades on wind energy and other industrial parts.
• Repair, replace, and inspect customer parts, ensuring that all work meets customer expectations and job instructions.
• Design, enforce, and maintain a clean and orderly work area.
• Prep and sandblast, zinc spray, and industrial paint parts and components to meet industrial standards.
• Ability to read, interpret, and follow basic and advanced blueprints, diagrams, engineering drawings, specifications, and other written work instructions or procedures.
• Proficient in using a variety of handheld and power tools such as drills, grinders, tape measures, micrometers, calipers, and gauges.
• Use standard and metric quality measurements on parts and blueprints to accurately complete job duties per customer specifications.
• Maintain and troubleshoot mechanical, electrical, and hydraulic systems daily for wind turbine components and expanding industries.
• Assist Services Technicians in daily production.
• Measure and optimize daily throughput.
• Other job duties as directed by Services Manager or Engineering Department.

Benefits

• Competitive compensation
• Company Paid Life and AD&D Insurance
• Short Term and Long-Term Disability
• Various Medical, dental, vision plans to best suit your needs
• Flexible Spending Accounts and Health Savings Accounts
• Voluntary benefits that include critical illness, hospital indemnity, accident, discounts on pet, home, and car insurance
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED