Supervisor, Operations

Maersk•Stockton, CA

About The Position

The Supervisor, Operations supervises and coordinates warehouse workers responsible for ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts. The role plans work and staffing around inbound and outbound schedules, customer metrics, workload, and shipping schedules. It monitors productivity, supports inventory accuracy, manages departmental payroll, communicates operational procedures and work instructions, and ensures safe work practices. The position directly supervises 20 or more Operations employees and performs supervisory duties in accordance with company policies and applicable laws, including hiring, training, directing, evaluating, and addressing employee concerns.

Requirements

High school diploma or general education degree (GED), or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be authorized to work for any employer in the United States.

Responsibilities

Review the inbound appointment log and open order report each day to plan work activities.
Plan inbound and outbound schedules to meet customer metrics.
Determine staffing needs based on workload and schedule staff accordingly.
Assign workers to specific duties based on workload and shipping schedules.
Review and update operational procedures and ensure they are communicated to and understood by warehouse associates.
Track and evaluate productivity by individual, function, and department.
Work with Inventory Control to support the highest possible level of inventory accuracy.
Manage department payroll.
Advise employees on handling received, stored, and shipped items, equipment use, stock maintenance, and related issues.
Trace item histories to determine causes of discrepancies between inventory and stock control records and recommend corrective actions.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Ensure proper safety procedures are followed.
Maintain harmony among workers and resolve grievances.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.