Operations Supervisor

Ryder Supply Chain Solutions•Stockton, CA

About The Position

The Operations Supervisor assists the Operations Manager with shift operations and personnel at a particular location. The role may supervise Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for achieving business objectives and labor requirements while meeting customer needs and balancing financial, operating, quality, safety, and asset targets. The position manages location performance against metrics, receives cross-functional training to support other shop functions, and follows Ryder Maintenance Operations policies and procedures. It may serve as a developmental position for advancement to Operations Manager. The role is based at Ryder’s shop in Stockton, California, with hours of 8:30 a.m. to 5:30 p.m., Monday through Friday. The position is salaried, with a stated compensation range of $80,000 to $80,000, and may be eligible for an annual bonus, commission, and/or long-term incentive plan depending on level and type.

Requirements

High school diploma or GED required.
Maintenance and technical experience in a shop environment required.
An associate’s degree or 1–3 or more years of experience in a maintenance operations environment is required; demonstrated success in a Ryder role may substitute for this requirement.
A bachelor’s degree or 1–3 or more years of experience in a maintenance operations environment is required; demonstrated success in a Ryder role may substitute for this requirement.
Ability to professionally represent Ryder and interact competently with customer management.
The job posting identifies intermediate Microsoft Office skills as preferred.

Nice To Haves

Associate’s degree preferred.
Bachelor’s degree preferred.
Strong vehicle diagnostics and repair knowledge preferred.
Supervisory experience preferred.
Experience with a Shop Management System preferred.
Intermediate Microsoft Office skills preferred.

Responsibilities

Analyze work, plan and schedule shop activities, assign work to technicians, track and optimize productivity, conduct shift and shop meetings, and review and approve repair orders.
Ensure warranty policies and procedures are followed.
Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
Conduct yard checks to support appropriate work scheduling and prioritization.
Manage, train, and develop assigned personnel, and conduct performance management.
Manage customer relationships, resolve issues, support satisfaction and retention, and ensure vehicle uptime.
Communicate with customers about preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates; conduct customer visits as required by the Customer Care Plan.
Direct reports in maintaining the appearance and upkeep of the location, including sustaining 65 standards in relevant shop areas.
Evaluate and recommend shop tooling and equipment needs.
Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure required vehicle specifications are recorded in SAM.
Manage parts inventory and related policies and procedures.
Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
Ensure repair cleanliness and quality, technician training and qualifications, and prioritization of the TOPS plan based on breakdown, rework, and running-cost trends.
Monitor shop-floor activities to support accurate root-cause diagnosis and optimize parts and component yield.
Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
Maintain documentation required to meet or exceed local, state, federal, and customer requirements.
Ensure employee compliance with safety and EPA regulations and requirements.
Ensure shift and shop performance meets Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction.
Control maintenance operations costs and the location P&L to meet financial objectives, and execute maintenance initiatives to attain or exceed financial targets.
Handle payroll, purchase order approvals as warranted, invoice reconciliation, and fuel reconciliation.
Manage customer bill-backs, including identifying, reviewing, and approving opportunities and documenting and explaining reportable rebillable activity.
Ensure data integrity in the Shop Management Online system.
Perform other duties as assigned.

Benefits

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off for vacation, illness, and bereavement
Family and parental leave
Tax-advantaged 401(k) retirement savings plan
The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.