Supervisor, Operations - AMS Trading

Raymond James • Memphis, TN

1d • Hybrid

About The Position

The Supervisor, Operations provides direction, leadership, and support for AMS UMA Trading Operations. The role implements business plans, ensures policies and procedures are followed, and may lead projects to improve efficiency, productivity, and quality. It requires a broad understanding of Trading and Operations, along with internal and external customer contact to identify, research, analyze, and resolve issues. The supervisor monitors productivity and service levels and provides coaching, development, and performance management.

The position follows a hybrid work model, with the selected candidate expected to work 50% of the days each month at home and 50% in the office at the company's Memphis, Tennessee corporate office. Travel is less than 25%.

Requirements

• Completed bachelor's degree and completed high school education are listed as required.
• General experience: 3 to 6 years.
• Manager experience: 13 months to 3 years.
• Securities Industry Essentials Exam (SIE) certification from FINRA.
• General knowledge of managed account practices and model-based portfolios and their implementation.
• Knowledge of investment concepts, practices, and procedures used in the securities industry.
• Knowledge of market trading practices for equities, ETFs, UCITs, ADRs, and mutual funds.
• Ability to create and execute large block trade allocations and determine the best method of execution.
• Ability to manage workflow and priorities in a fast-paced environment and establish operational objectives.
• Ability to implement processes and procedures for efficient, timely workflow and promote coordination between work groups.
• Ability to interpret and apply policies and procedures and learn the concepts, principles, and practices of the assigned functional area.
• Ability to plan, assign, monitor, review, evaluate, and supervise others' work; coach and mentor others; and identify training needs and develop subordinates.
• Ability to balance conflicting resource and priority demands and partner with other functional areas to accomplish objectives.
• Ability to facilitate meetings and ensure viewpoints, ideas, and problems are addressed.
• Ability to incorporate different business units' needs, wants, and goals into operational processes.
• Effective oral and written communication skills.
• Ability to work independently and collaboratively in a team environment, lead others in providing high-level customer service, and maintain effective working relationships at all organizational levels.

Responsibilities

• Oversee and manage the day-to-day operations of the AMS UMA Trading Operations group.
• Partner with cross-site peers and managers to establish department performance goals and direct associates to meet or exceed them.
• Provide information and ensure associates receive training and development.
• Plan, assign, monitor, review, evaluate, and lead associates' work.
• Support team morale and plan team-building activities and rewards and recognition.
• Manage direct reports' performance, career development, and progressive discipline.
• Interview and hire associates who possess the core competencies needed to strengthen the department and mitigate turnover.
• Work with peers to establish objectives and develop processes and procedures that support efficient, timely workflow, service delivery, compliance, and risk management.
• Create and maintain appropriate departmental documentation and tools, including job procedures, job aids, forms, and training materials.
• Interpret and apply organizational policies and procedures.
• Collaborate with supervisors across functional groups and sites to accomplish goals and implement process or policy changes.
• Overlay accounts to predefined single- and multi-sleeve trading models and execute trades according to product guidelines.
• Participate in the best execution review panel for covered accounts.
• Plan, implement, and execute periodic large-scale rebalances for managed platforms.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Critical illness insurance and accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Potential additional compensation, including cash or equity, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager