Supervisor on Duty (Part-Time, Year-Round)

Mountain Recreation • Edwards, CO

10d • $22 - $26 • Onsite

About The Position

Mountain Recreation is seeking a dependable and customer-focused Supervisor on Duty at the Edwards Field House to support daily operations and ensure exceptional experiences for guests and staff. This role is responsible for welcoming guests, processing admissions, operating point-of-sale and computer systems, handling payments, answering phones, and overseeing facility operations. The Supervisor on Duty also supports staff supervision and training while ensuring all opening and closing procedures are completed accurately. Ideal candidates are organized, approachable, capable of multitasking in a fast-paced environment, and committed to providing a safe, efficient, and welcoming atmosphere for all patrons.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• At least one year of work-related experience in recreation facility supervision, including organized sports or game management, or any satisfactory combination of education, training, and experience.
• May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.

Nice To Haves

• Bilingual preferred English/Spanish.

Responsibilities

• Manage the day-to-day operations of the facility, including opening and closing procedures, supervising on-duty staff, and ensuring smooth execution of programs and positive customer experience.
• Provide high-level customer service, building rapport and maintaining professional relationships with patrons, teams, and visitors.
• Handle inquiries, bookings, and payments efficiently and accurately.
• Maintain comprehensive knowledge of all facility programs, services, and offerings.
• Supervise patrons during facility programs to ensure safe use of facilities; maintain security and report incidents such as vandalism or theft.
• Respond to accidents or incidents according to established procedures, notifying supervisors and emergency services as needed, and maintain accurate records.
• Set up and break down equipment and facilities for programs and events.
• Communicate with participants, volunteers, coaches, and spectators regarding program information and behavioral expectations.
• Provide leadership, guidance, and direction to facility staff and volunteers.
• Identify and report safety hazards related to equipment or the facility environment.
• Work a flexible schedule, including evenings, weekends, and holidays, to ensure adequate coverage for programs and events.
• Maintain a positive attitude, take initiative, and work collaboratively with all staff to promote efficiency and camaraderie.
• Perform additional duties as assigned that are consistent with the position and the operational needs of the facility.

Benefits

• 3.75% employer contribution to a 401(a)-retirement account.
• Employee Assistance Program: Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health.
• Accrued sick leave in accordance with HFWA.
• Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
• 20% off facility programs for employees and immediate family members.
• Discounted punch cards for immediate family members at the Gypsum Recreation Center.
• Access to pro deals on top outdoor industry brands.
• Student scholarship programs available.
• Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED