Spa Receptionist - Part Time Year Round

Mohonk Mountain House•New Paltz, NY

9d•Onsite

About The Position

The Spa/Fitness Receptionist is responsible for answering the telephone, greeting customers, scheduling appointments, selling merchandise, and orientating guests to the Spa and its facilities. The ideal candidate would be courteous, self-motivated, and detail-oriented.

Requirements

At least 18 years of age.
Proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
Basic mathematical skills including addition, subtraction, multiplication, division.
Ability to perform and record cash/credit transactions accurately.
Ability to maintain the proper balance in cash drawers, making change orders when necessary.
Ability to reach with hands and arms, bend, kneel, stoop, twist, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
Ability to lift up to 50 pounds from ground level to 4 feet to place on cart with/without assistance.
Ability to walk up to 3 miles per day.
Ability to see close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; Distinguish between colors, shades, tints.
Ability to inspect work by touch, sight, sound and smell for conformance to prescribed standards.
Ability to speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
Ability to hear verbal instructions, directions and warnings.
Adherence to all Mohonk Mountain House and Departmental policies and procedures.
Adherence to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our guests.
Ability to learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests, staff and contractors.
Ability to learn and retain knowledge of historical facts and information about Mohonk Mountain House.
Maintain a flexible work schedule including days/nights, weekdays/ends, holidays and during peak periods of business.

Nice To Haves

Standard First Aid and CPR certification.
At least 3 years of experience in Resort/Hotel or the like.
High School, Business School or Business Degree.

Responsibilities

Welcome all guests and answer phone calls in a timely manner in accordance with guest service training guidelines; ensure a consistent guest service experience by adhering to Mohonk Mountain House’s 14 Service Steps and Strategies.
Take, organize, and coordinate reservations for services.
Follow standard operating procedures regarding check-in of Spa guests, including handling payment for services and products according to guest’s preference (room charge, credit or gift card, cash, check, etc.)
Maintain high level of product knowledge by attending product training sessions and participating in new service trainings by receiving incoming services.
Demonstrate knowledge of products and services, educate guests, and sell merchandise, and create and maintain displays.
Play an active and hands on role in supporting the appearance of the Spa by maintain the cleanliness of the reception, locker room and relaxation areas through merchandising, stocking and following Cleaning and Sanitation procedures.
Maintain a neat and orderly workspace.
Attend associate meetings and applicable workshops.
Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, empathy, sensitivity and professionalism to guests and team members.
Perform basic administrative duties such as filing, photocopying, scanning, and faxing. Handle mail orders, track packages, mail/email correspondences.
Work productively and efficiently with or without supervision when performing routine tasks.
Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
Maintain the proper balance in cash drawers, making change orders when necessary.
Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
Reach with hands and arms, bend, kneel, stoop, twist, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
Lift up to 50 pounds from ground level to 4 feet to place on cart with/without assistance. Walk up to 3 miles per day.
See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus; Distinguish between colors, shades, tints.
Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
Adhere to all Mohonk Mountain House and Departmental policies and procedures.
Adhere to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our guests.
Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests, staff and contractors
Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
Maintain a flexible work schedule including days/nights, weekdays/ends, holidays and during peak periods of business.