Front Desk Attendant (On-Call/Part Time, Year-Round)

Mountain Recreation • Gypsum, CO

3d • $18 - $22 • Onsite

About The Position

Mountain Recreation is seeking friendly, dependable, and outgoing individuals to join our Front Desk team at the Gypsum Recreation Center in an on-call/substitute capacity. This flexible customer service role provides coverage as needed and includes greeting guests, answering phones, collecting daily admissions, assisting with activity registrations, processing sales, managing passes and equipment rentals, balancing cash, and providing accurate information about Mountain Recreation programs and services. Hours are not guaranteed and will vary based on staffing and facility needs, with shifts available on an as-needed basis.

Requirements

• Must be 15 years of age or older
• High school diploma or equivalent
• Considerable knowledge of cash register operation and cash handling; ability to count money and make change.
• Computer efficiency
• General knowledge of recreation, sports, physical fitness and leisure activities.
• Customer service skills
• Effective communication skills
• Ability to work under pressure in a fast-paced environment while paying attention to detail.
• Ability to work as a team player.
• May require possession of or ability to obtain a valid First Aid/CPR certification within 30 days of hire.

Nice To Haves

• Previous customer service experience preferred
• Bilingual preferred English/Spanish.

Responsibilities

• Welcome passholders and greet guests entering the facility, striving to create a positive first impression while providing exceptional customer service.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, sales, concessions, etc. Notifies participants of program/class cancelations or changes.
• Provides excellent internal and external customer service. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assists with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Assist with opening and closing procedures at the facility.
• Greets the public and directs them to activities; answers multi-line telephone and provides District and facility information. Assist patrons with lost & found items.
• Attend staff meetings and in-service sessions as necessary.
• Provide information to the public on facility operations and recreation programs.
• Monitor lobby area to ensure paying customers and cleanliness.
• Performs light maintenance duties such as picking up towels, sweeping/mopping floors, wiping down counters. Ensure cleanliness and orderliness of front desk area.
• Complete special projects and assist in other areas as needed.
• Performs other job-related duties as assigned.

Benefits

• 3.75% employer contribution to a 401(a)-retirement account.
• Employee Assistance Program: Access to mental health resources, life coaching, financial and legal consultation, and more through AllOne Health.
• Accrued sick leave in accordance with HFWA.
• Complimentary access to all three Mountain Recreation facilities and a free membership to the Gypsum Recreation Center.
• 20% off facility programs for employees and immediate family members.
• Discounted punch cards for immediate family members at the Gypsum Recreation Center.
• Access to pro deals on top outdoor industry brands.
• Student scholarship programs available.
• Opportunity to enroll in Vail Valley Partnership’s One Valley Healthcare Plan—an affordable healthcare program for employees and their families.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED