Supervisor of Insurance Collections

ODYSSEY BEHAVIORAL GROUP•Franklin, TN

4d•Onsite

About The Position

The Supervisor of Insurance Collections is responsible for oversight of patient accounting functions for Insurance funded clients. The position supervises the Insurance Collections Specialists and Medical Records & Appeals Specialists. The Insurance Collections Supervisor helps improve cash flow and participates in managing the overall health of the company’s receivables.

Requirements

High school diploma
Three to five (3-5) years of directly related experience.
Demonstrates strong problem solving and analytical skills
Demonstrates strong customer service skills
Demonstrates proficiency with Microsoft Office (Word and Excel)
Demonstrates excellent organizational and time management skills
Demonstrates successful collaborative skills working with a variety of groups
Demonstrates strong attention to detail
Demonstrates functional knowledge of basic behavioral health terminology
Demonstrates familiarity with insurance billing policies and practices
Demonstrates commitment to the vision and values of Odyssey Behavioral Healthcare

Nice To Haves

Bachelor's degree preferred

Responsibilities

Provides immediate supervision, training, and coaching for all direct reports.
Ensures adequate staffing levels are in place including time off approvals and coverage.
Monitors and tracks weekly productivity of direct reports and provides feedback to the team.
Leads training for new team members and trains existing team members on new and updated processes.
Prepares reports for revenue cycle leaders, as assigned.
Processes outstanding insurance claims to point of resolution.
Tracks insurance appeals needed throughout the appeals process.
Handles coordination of benefit and coverage termed issues.
Reports insurance reimbursement trends and barriers to leadership.
Manages aging reports and prepares patient balance statements as necessary.
Reviews explanation of benefits documents (EOBs) and payment postings to validate overpayments and support refund decisions.
Ensures compliance with all federal, state, and payer-specific refund regulations and timelines.
Researches and resolves issues related to overpayments, incorrect payments, or duplicate payments.
Maintains strict confidentiality of all patients financial and protected health information.
Abides by all company policies and procedures.
Performs other duties and projects, as assigned.