Commercial Collections Specialist

CREDIT SYSTEMS INTERNATIONAL, INC.•Fort Worth, TX

9d•$18 - $22•Onsite

About The Position

Credit Systems International, Inc. (CSII) is looking for an experienced and motivated Letter of Protection/Insurance/Commercial Collections Specialist to join our growing Fort Worth team. This is an excellent opportunity for a collections professional with experience handling Letter of Protection (LOP), insurance, commercial collections, medical billing, personal injury, or litigation-related accounts who is looking for a stable Monday-Friday schedule, competitive pay, uncapped monthly bonuses, and opportunities for professional growth. In this role, you'll work with attorneys, insurance carriers, healthcare providers, businesses, and consumers to negotiate resolutions, recover outstanding balances, and help clients achieve successful outcomes while delivering exceptional service in a compliance-focused environment.

Requirements

High school diploma or equivalent required.
Two (2) or more years of experience in Letter of Protection (LOP), insurance collections, commercial collections, medical billing, accounts receivable, personal injury, litigation support, or a related field preferred.
At least one (1) year of call center or high-volume collections experience preferred.
Strong negotiation, conflict resolution, and problem-solving skills.
Excellent verbal and written communication skills.
Experience working with attorneys, insurance carriers, healthcare providers, or commercial customers preferred.
Strong organizational skills with the ability to manage multiple priorities.
Experience researching accounts and developing effective collection strategies.
Knowledge of skip tracing and asset research is a plus.
Proficiency with Microsoft Office (Word, Excel, and Outlook).
Ability to type at least 35 words per minute.
Bilingual (English/Spanish) is a plus but not required.
Ability to work onsite in Fort Worth, Texas.
Ability to communicate professionally with clients, consumers, attorneys, insurance representatives, healthcare providers, and internal team members.

Nice To Haves

Experience handling Letter of Protection (LOP), insurance, commercial collections, medical billing, personal injury, or litigation-related accounts.
Bilingual (English/Spanish)

Responsibilities

Manage Letter of Protection (LOP), insurance, and commercial collection accounts from placement through resolution.
Communicate professionally with attorneys, insurance carriers, healthcare providers, businesses, consumers, and other authorized parties.
Negotiate payment arrangements and settlement agreements within company and client guidelines.
Review insurance claims, supporting documentation, and account history to determine the appropriate resolution strategy.
Research delinquent accounts and identify barriers to payment.
Perform account maintenance, detailed documentation, and timely follow-up.
Utilize skip tracing tools and public records, when appropriate, to locate responsible parties.
Dispute unilateral settlements when appropriate.
Meet or exceed collection, quality, and productivity goals.
Ensure compliance with all applicable laws, regulations, client requirements, and company policies.
Collaborate with internal departments to resolve complex account issues.
Deliver exceptional customer and client service while contributing to a positive team environment.