VP of Collections

One Park Financial•Miami, FL

About The Position

One Park Financial is seeking a Vice President of Servicing & Collections to serve as the executive leader of our entire collections operations. This is a senior leadership role with full ownership of the Servicing and Collections department — including its people, strategy, systems, and results. The VP of Servicing & Collections will oversee a multi-layered leadership structure of Directors, Managers, and Team Leads, driving recovery performance across a high-volume portfolio while ensuring the organization operates with integrity, compliance, and operational precision. This role is a key partner to OPF's executive team and is directly responsible for shaping the long-term collections strategy in alignment with the company's financial and growth objectives. The ideal candidate is an experienced executive who has led large-scale collections organizations, built performance infrastructure from the ground up, and consistently delivered recovery results in a regulated, fast-paced environment.

Requirements

10+ years of progressive experience in collections, recovery, or financial services operations, with at least 5 years in a senior or executive leadership role.
Proven track record of leading and scaling large-scale, high-volume collections organizations — ideally in fintech, alternative lending, or consumer/SMB financial services.
Experience managing leaders of leaders: overseeing Directors and Senior Managers, not just front-line supervisors.
Deep expertise in collections strategy, recovery optimization, skip tracing, negotiation frameworks, and compliance requirements.
Executive-level communication skills — able to present performance insights and strategic recommendations to C-suite and board stakeholders.
Strong analytical ability; experienced with CRM platforms, dialer systems, BI tools, and portfolio reporting at an organizational level.
Fully bilingual — English and Spanish required.
High integrity and accountability; deep understanding of regulatory compliance in collections environments.
Bachelor's degree in Business, Finance, or a related field required; Master's degree or MBA strongly preferred.

Nice To Haves

Experience managing a large collections operation.
Background in organizational design, collections compensation strategy, or workforce planning.
Familiarity with relevant financial regulations and consumer/commercial collections compliance frameworks.
Experience implementing or optimizing collections technology platforms (dialers, CRMs, automation tools).

Responsibilities

Own the full strategic and operational direction of our Servicing & Collections department — setting the vision, establishing performance standards, and holding the leadership team accountable to results.
Lead and develop a multi-tiered leadership structure (Directors, Managers, Team Leads) and build a pipeline of high-caliber collections talent at every level.
Design and implement enterprise-wide collections performance frameworks: recovery KPIs, scoring models, escalation protocols, incentive structures, and accountability systems.
Partner with the C-suite and executive leadership to define annual and quarterly recovery targets, and translate those goals into operational roadmaps with clear ownership and milestones.
Drive continuous improvement in recovery rates, right-party contact rates, promise-to-pay conversion, and cost-per-collected-dollar through data analysis and strategic intervention.
Establish and enforce a culture of compliance — ensuring all collections activity adheres to applicable regulations, company policy, and data protection standards at all times.
Oversee portfolio performance analysis and reporting, providing executive leadership with reliable, real-time visibility into collections health, trends, and forecasts.
Lead cross-functional collaboration with Finance, Operations, Legal, and Technology to align collections infrastructure, systems, and workflows with broader business needs.
Champion process automation, dialer optimization, and technology enhancements that improve team efficiency and recovery outcomes.
Serve as the final decision-maker on escalations, workforce planning, organizational design, and performance actions within the Collections function.
Represent the Collections organization in global leadership meetings, strategic planning sessions, and executive reporting as required.