Supervisor of Domestic and Sexual Violence Client Services

Pillars Community Health•Hickory Hills, IL

About The Position

The Supervisor of Domestic and Sexual Violence Client Services oversees daily domestic violence and sexual assault advocacy and clinical service operations. The role manages individual advocacy services—including medical, legal, institutional, and crisis intervention support—and the 24-hour Sexual Assault Hotline and domestic violence/sexual assault medical and legal advocacy response. The supervisor provides on-call coverage and support for assigned and rotating shifts as part of the 24-hour hospital crisis response, with backup coverage and consultation for the PCH Rape Crisis Hotline and/or Domestic Violence Hotline as needed. The position supervises DV/SA advocates, the Coordinator of Sexual and Domestic Violence Training and Volunteer Operations, trauma therapists, and clinical interns. It supports advocates with caseload management, resources and referrals, quality of care, documentation, and coordination with police, sex crimes detectives, and the State's Attorney's Office. It also oversees counseling waitlists and case assignments and supports coordination of individual and group counseling services. The supervisor is responsible for staff hiring, onboarding, training, work assignment, performance evaluation, coaching, professional development, and administrative documentation. The role monitors service delivery, program data, documentation, reporting, and compliance with organizational policies, applicable professional and ethical standards, contractual obligations, and governmental and private funder requirements. It develops and maintains community partnerships, supports coordinated responses and service improvements, and collaborates with the VP of Domestic & Sexual Violence Services on program development, workflows, policies, resource allocation, and service utilization. The position requires a master's degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy, or a related field, at least two years of counseling experience, and experience working with survivors of domestic and sexual violence. A valid Illinois driver's license and personal vehicle are needed for travel to office locations and community-based settings. The stated salary range is $60,000–$67,000, based on experience, qualifications, bilingual language skills, and internal comparisons.

Requirements

Master's degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy, or a related field.
At least 2 years of experience providing counseling services.
Experience working with survivors of domestic and sexual violence.
Valid Illinois driver's license.
Personal vehicle needed for transportation to and from office locations, courthouses, hospitals, or other community-based events.
Strong problem-solving and crisis intervention skills, including assessing situations and resolving time-sensitive matters.
Strong organizational skills, ability to multitask, critical and analytical thinking, and use of logic and reasoning in decision-making.
Excellent verbal and written communication skills and ability to work effectively in a team and build relationships of trust.
Computer proficiency; internet, email, and Microsoft Office software skills required.
Demonstrated commitment to trauma-informed practices and the ability to use trauma-informed techniques and strategies.
Demonstrated leadership and commitment to compassion, empathy, respect, integrity, trust, accountability, collaboration, and the organization's mission, vision, and values.

Nice To Haves

Illinois 60-hour domestic violence/sexual assault training.
Experience supervising staff in programs that provide 24/7/365 services.
Prior supervisory or program management experience.
Computer proficiency in electronic health records.
Bilingual language skills.

Responsibilities

Oversee daily domestic violence and sexual assault advocacy and clinical service operations and monitor service delivery.
Manage the 24-hour Sexual Assault Hotline and domestic violence/sexual assault medical and legal advocacy response.
Provide on-call coverage and support for assigned and rotating shifts as part of the 24-hour hospital crisis response; provide backup hotline coverage and consultation as needed.
Supervise and support DV/SA advocates, the training and volunteer operations coordinator, trauma therapists, and clinical interns.
Hire and onboard staff; train, assign, and direct work; evaluate performance; coach and support professional development; address concerns; and complete supervisory documentation.
Support advocates with caseload management, resource and referral identification, quality of care, documentation, and coordination with police, sex crimes detectives, and the State's Attorney's Office.
Provide individual and group supervision, case consultation, and guidance on service provision, crisis intervention, survivor engagement, professional boundaries, ethical considerations, and program effectiveness.
Facilitate team and program meetings, promote cross-functional collaboration, and identify staff training and professional development needs.
Oversee scheduling and coordination of monthly hotline and on-call calendars in collaboration with the Volunteer and Training Coordinator.
Support responses to urgent client crises and system-level issues, including on-site crisis intervention and coverage as program needs require.
Oversee individual and group counseling waitlists, client flow, case assignments, and continuity of care in collaboration with the VP of Domestic & Sexual Violence Services.
Participate in quarterly service utilization reviews and use relevant data in supervision, program planning, and service improvement.
Monitor clinical documentation, paperwork, electronic health record entries, administrative processes, required monthly reports, program data, and performance indicators for accuracy, quality, timeliness, and compliance.
Monitor compliance with applicable DHS, VAWA, VOCA, VCVA, ICASA, and ICADV standards and mandates, as well as contractual and funder requirements.
Develop and maintain relationships and working agreements with hospitals, courthouse personnel, law enforcement, State's Attorney's Offices, partner agencies, schools, and other community stakeholders.
Collaborate with community partners to monitor service quality, assess survivor needs, identify service gaps, and strengthen coordinated responses.
Identify service delivery concerns and implement or recommend corrective actions, operational improvements, and improvements to access and continuity of care.
Collaborate with the VP of Domestic & Sexual Violence Services on program development, workflows, policies and procedures, resource allocation, service utilization, and community partnerships.
Develop, review, update, and maintain program policies and procedures in alignment with applicable standards, ethical and legal requirements, funder expectations, and organizational policies.
Participate in monthly line-of-service meetings, relevant committees, trainings, organizational activities, and regular supervision with the VP of Domestic & Sexual Violence Services.
Perform other duties as assigned.