Supervisor of Domestic and Sexual Violence Client Services

Pillars Community Health•Hickory Hills, IL

4d•$60,000 - $67,000

About The Position

The Supervisor of Domestic and Sexual Violence Client Services oversees daily individual advocacy and clinical services for domestic violence and sexual assault survivors, including medical, legal, institutional, and crisis intervention support. The position manages the 24-hour Sexual Assault Hotline and domestic violence/sexual assault medical and legal advocacy response, provides on-call coverage and support for assigned and rotating shifts, and may provide backup hotline coverage or on-site crisis intervention as program needs require. The supervisor leads advocates, trauma therapists, clinical interns, and the Coordinator of Sexual and Domestic Violence Training and Volunteer Operations. Responsibilities include staff supervision and development, advocacy and clinical service coordination, caseload and counseling assignment oversight, waitlist management, and quality assurance. The role monitors program operations, service delivery, documentation, reporting, and compliance with applicable organizational, professional, contractual, governmental, and private funder requirements. The supervisor builds and maintains community partnerships with hospitals, law enforcement, courts, State's Attorney's Offices, schools, and other agencies. In collaboration with the VP of Domestic & Sexual Violence Services, the role supports program development, policies and procedures, operational workflows, resource allocation, service utilization, and continuous improvement. A valid Illinois driver's license and personal vehicle are required for travel to office locations and community-based settings; authorized work-related mileage is reimbursable.

Requirements

Master's degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy, or a related field.
At least 2 years of experience providing counseling services.
Experience working with survivors of domestic and sexual violence.
Valid Illinois driver's license.
Personal vehicle for transportation to and from office locations, courthouses, hospitals, and other community-based events.
Excellent verbal and written communication skills.
Computer proficiency in internet, email, and Microsoft Office software.
Ability to demonstrate leadership, compassion, empathy, respect, integrity, trust, accountability, and collaboration.
Commitment to trauma-informed practices and the ability to use trauma-informed techniques and strategies.
Strong problem-solving and crisis intervention skills, including assessing situations and resolving time-sensitive matters.
Strong organization, multitasking, critical thinking, analytical reasoning, and attention to detail.
Ability to work effectively in a team environment and build relationships of trust.

Nice To Haves

Illinois 60-hour domestic violence/sexual assault training.
Experience supervising staff in programs providing 24/7/365 services.
Prior supervisory or program management experience.
Experience with electronic health records.
Bilingual language skills.

Responsibilities

Oversee daily domestic violence and sexual assault advocacy and clinical program operations and monitor service delivery.
Manage the 24-hour Sexual Assault Hotline and the domestic violence/sexual assault medical and legal advocacy response, including on-call coverage and support for assigned and rotating shifts.
Provide supervision to advocates, trauma therapists, clinical interns, and the Coordinator of Sexual and Domestic Violence Training and Volunteer Operations.
Hire and onboard staff; train, plan, assign, and direct work; evaluate performance; coach staff; support professional development; resolve concerns; and complete administrative documentation.
Provide individual and group supervision, case consultation, and guidance on service provision, crisis intervention, survivor engagement, professional boundaries, ethics, and program effectiveness.
Support advocates with caseload management, resources and referrals, documentation, administrative tasks, and coordination with police officers, sex crimes detectives, and the State's Attorney's Office.
Coordinate legal, civil, medical, crisis intervention, individual advocacy, and counseling services.
Monitor compliance with applicable governmental and private funder requirements, including DHS, VAWA, VOCA, VCVA, ICASA, and ICADV standards and mandates; identify concerns and implement or recommend corrective actions.
Develop and maintain relationships and coordinated responses with hospitals, courthouse personnel, law enforcement, State's Attorney's Offices, partner agencies, schools, and other community stakeholders.
Assist in maintaining memoranda of understanding, formal partnership agreements, and active working relationships with community partners.
Provide consultation and guidance regarding staff interactions with survivors and community partners, help staff navigate complex systems and access barriers, and ensure appropriate initial and refresher training.
Oversee the monthly hotline and on-call calendar in collaboration with the Volunteer and Training Coordinator, and provide backup hotline coverage and consultation as needed.
Support staff responding to urgent client crises and system-level issues, including on-site crisis intervention and coverage as program needs require.
Oversee individual and group counseling waitlists, client flow, and case assignment processes in collaboration with the VP of Domestic & Sexual Violence Services.
Participate in quarterly service utilization reviews and use utilization data in supervision, program planning, and service improvement.
Monitor the quality and completeness of clinical documentation, required paperwork, electronic health record entries, and administrative processes.
Ensure monthly reports are accurate, timely, reviewed for quality, and entered into appropriate projection and tracking systems; monitor program data and performance indicators.
Collaborate with the VP of Domestic & Sexual Violence Services on program development, workflows, policies, procedures, resource allocation, service utilization, and community partnerships.
Develop, review, update, and maintain program policies and procedures in alignment with applicable standards, ethical and legal requirements, funder expectations, and organizational policies.
Participate in line-of-service and program meetings, relevant committees, trainings, and organizational activities.
Meet regularly with the VP of Domestic & Sexual Violence Services to review staff performance, program outcomes, operational priorities, and progress toward goals; communicate concerns and recommend solutions.
Perform other duties as assigned.