Domestic Violence and Sexual Assault Services Safe-house Supervisor

ACTS•Triangle, VA

8d•Onsite

About The Position

The Safe-house Supervisor oversees all operations of ACTS's domestic violence and sexual assault safe-houses and provides management and administrative support to Resident Assistants, volunteers, interns, and other staff. The role ensures a trauma-informed environment, that residents' needs are met, and that clients receive appropriate services. The supervisor trains staff, manages schedules, provides emergency coverage as needed, answers day-to-day questions, and is on call 24/7 for emergencies and, when needed, housing placement through the Lethality Assessment Program (LAP). The position supervises staff, ensures 24-hour coverage of both safe-houses, coordinates resident services and facility operations, and provides crisis intervention and hotline support. It also includes maintaining client records and statistical data, submitting reports, supporting transitions to permanent housing, and developing community partnerships. The position is based in Dumfries, Virginia, and is scheduled for 40 hours per week, Monday through Friday, 10 a.m. to 5 p.m., with flexibility for client needs or events.

Requirements

At least 40 hours of domestic violence and sexual assault crisis intervention training, provided by ACTS, and 40 hours of continuing education per fiscal year.
Empathy, calmness, compassion, and a non-judgmental attitude.
Ability to remain calm in emotionally charged situations and experience with de-escalation and conflict resolution.
Strong oral and written communication skills.
Valid driver's license and an acceptable driving record insurable by the organization's insurance carrier.
Ability to meet physical requirements, including bending, squatting, pushing, pulling, lifting up to 50 pounds, twisting, kneeling, and standing or sitting for long periods.
Experience with safe-houses or shelters serving domestic violence and sexual assault victims.
Bachelor's degree in social work, counseling, psychology, or a related human services field.
Experience dealing with clients in crisis and experience as a trainer and presenter.
Three years of experience in a management or supervisory role.
Experience working in domestic violence and sexual assault services, particularly in shelters or safe-houses.

Nice To Haves

Proficiency with Microsoft Office Suite or related software.
Bilingual capability in English and Spanish, French, or Arabic.

Responsibilities

Ensure 24-hour coverage of both safe-houses by trained staff.
Coordinate Resident Assistant schedules and cover shifts when needed.
Ensure appropriate boundaries between staff or interns and residents.
Implement ACTS and accrediting-agency policies and protocols, assist with developing additional policies and protocols, and train staff, volunteers, and interns on them.
Train new employees on job responsibilities, expectations, policies, procedures, and protocols; provide on-the-job training and ensure staff complete the required 40 hours of domestic violence training per fiscal year.
Supervise assigned staff, including monitoring time off and sick time, assigning responsibilities, clarifying expectations, monitoring performance and compliance, conducting competency evaluations, documenting supervision sessions, and promptly reporting supervision issues to the Director.
Provide crisis intervention, support, information, and referrals to residents and hotline callers.
Monitor program occupancy and report daily vacancy, occupancy, available beds, and progress notes to the domestic violence department.
Assist the Rapid Rehousing Program in transitioning clients into permanent housing when needed.
Coordinate facility maintenance, supplies, and food.
Maintain relationships with community agencies and networks that support the agency's mission and vision.
Maintain client records, track relevant statistical data, enter data into VADATA and other assigned systems, and submit monthly statistical and grant reports as needed.
Attend staff and house meetings.
Recruit, interview, hire, and train new staff; oversee daily departmental workflow; provide timely performance evaluations; and handle discipline and termination in accordance with company policy.
Provide emergency coverage as needed and remain on call for emergencies and LAP housing placements when needed.
Perform other duties as required.

Benefits

Full health insurance options with a generous employer contribution.
403(b) matching.
Paid vacation and sick leave.
Personal time.
Paid lunch.
Compensatory time.
Birthday time off.
Additional time off from December 25 through January 1.
Free award-winning training.
CPR, First Aid, and Narcan certifications, as well as other human-services training.