Supervisor of Coordination
About The Position
As the Supervisor of Coordination, you will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch. ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.
Requirements
- Minimum qualifications of 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience
- Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel
- Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
- Experience in customer service
Nice To Haves
- Experience in the health care field an asset.
Responsibilities
- Provide in-depth training and onboarding education for new coordination staff
- Monitor and provide coaching and performance management to coordinators
- Run and review daily, weekly monthly reports and provide action plans to reduce missed care
- Create and maintain work schedules for coordination team
- Work with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors
- Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
- Review tracking tools and follow up with Coordinators to ensure compliance
Benefits
- Comprehensive health and dental benefit plan
- Education allowance for employees and family
- Opportunities for career advancement
- Employee Assistance Program
- Employee perks and exclusive offers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
