Director of Care Coordination

CDS Monarch, Inc. • West Seneca, NY

2d • $90,000 - $102,000 • Hybrid

About The Position

The Director of Care Coordination for Prime Care Coordination (PCC) is responsible for leading efforts to design and develop all care coordination services for the Care Coordination Organization/Health Home (CCO/HH). In conjunction with the Executive Director and the Vice President of Operations, the Director of Care Coordination will inform and execute the strategic direction and brand of care coordination for the CCO/HH that aligns with long term vision and goals of the I/DD service delivery system transformation to managed care. This role is responsible to develop, implement and monitor all day to day operations and employees for care coordination service delivery.

Requirements

• Knowledge of OPWDD and/or DOH program and service delivery system.
• Proficient in budgeting, finance, quality and performance management metrics.
• Must be able to multi-task, establish priorities, and meet deadlines.
• Ability to work in a collaborative environment, work independently and motivate others.
• Ability to communicate effectively, both orally and in writing.
• Ability to act quickly, assess and act accordingly in crisis situations
• Proficient technology skills and understanding of health records
• Maintain appropriate confidentiality and discretion at all times.
• Ability to adjust priorities and responsibilities in response to organizational needs and operational demands of Prime Care Coordination.
• Ability to adapt and acquire new knowledge and skills efficiently while managing priorities in a fast-paced environment.
• Bachelor’s Degree in Healthcare, Business or Human Services Administration or related field required
• Minimum of five years of leadership experience with proven success in program and operations development.

Nice To Haves

• Master’s Degree preferred.
• Experience and history of proven success in program development and managed care, services for people with intellectual and developmental disabilities and/or health home care management preferred.

Responsibilities

• Serve as contributing member of the PCC senior leadership team offering strategic thinking, planning and execution for the overall organization.
• Participates in organization strategic planning and aligns department goals with overall organization strategy.
• Develops, oversees, and monitors annual budget for Care Coordination (CC) department activities.
• Assist the VP in monitoring all purchases and expenses for CC programs.
• In conjunction with Human Resources and the VP, develops the organization staffing plan to ensure service delivery requirements are met.
• Participates in the recruitment, hire and development of CC management team and provides supervision and leadership.
• Develops, recommends, and oversees policies, procedures, and comprehensive training plans within the CC programs and ensure all employees are trained and adhere to established policies and procedures.
• Assists in developing and implementing a comprehensive and person-centered approach to CC services ensuring cross systems integration for all individuals and families served.
• Provide direct supervision and support to the Associate Regional Directors.
• Empowers staff members to set, monitor, and achieve reasonably challenging goals that deliver on the mission and vision of Prime Care Coordination.
• Responsible for ensuring PCC has met and/or exceeded all requirements and expectations established by OPWDD and the DOH.
• Provide timely and relevant feedback to reinforce accountability for performance, behaviors, and results
• Collaborate with Quality Management services to assist with the development and monitoring of quality management plan and compliance issues pertaining to CC service delivery
• Provide oversight and ensure participation in Incident Management system for CC services.
• Conduct and coordinate program evaluation and quality improvement activities in CC service delivery.
• Coordinate and network with other organizations, agencies and service providers to foster community collaboration in addressing the needs of individuals and families, effectively communicating Prime Care’s services, mission, and vision.
• Represent Prime Care Coordination on appropriate committees, boards, and task forces.
• Develop and oversee on-call support schedules and provide crisis intervention and on-call support as required
• Ensure compliance with all applicable local, State and Federal regulations and agency policies
• Perform all other duties relevant to the position as requested.

Benefits

• Paid time off (25 days per year)
• 10 Paid Holidays
• Affordable health care coverage including health, dental, vision, starting as low as $10.00/month
• 401(K) Retirement plan
• Tuition Reimbursement
• Generous Employee referral program
• Employee Wellness Program (earn up to $250 per year!)
• Numerous other benefits, please apply to find out more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director