Supervisor, Care Coordination

Los Angeles LGBT Center•Los Angeles, CA

About The Position

The Supervisor, Care Coordination will oversee case management and related supports in our Youth Center, Interim Housing and Permanent Supportive Housing Programs, including supervision and implementation of client care model, development of individualized development plans, and contract compliance. This position also provides direct supervision to LGBTQ+ youth across Youth Services programs utilizing approaches that validate and affirm LGBTQ+ identities.

Requirements

Knowledge of or experience working with the LGBTQ+ community and familiarity with issues of particular relevance to LGBTQ+ people
A passion for the Center’s work and its mission to make the world a better place for LGBTQ+ people
A minimum of 6 years’ experience in social services, preferably working with youth experiencing homelessness
Understanding of the issues affecting LGBTQ+ children, youth, and families in systems of care and best practices for serving them
Minimum 3 years of direct supervisory experience in social services or related field
Bachelor’s degree or equivalent work experience and training in child development, social work or related field
Bilingual English/Spanish preferred
Flexibility to work evenings and weekends and must be available for on call and crisis situations
Ability to demonstrate active listening skills, family and group processing experience, and form effective relationships with youth, families, and caregivers
Strong communication, organizational, and interpersonal skills with a high level of attention to detail
Proficiency with Word, Excel, MS Teams, Outlook, and other software systems
Valid California Driver License, access to reliable transportation, and ability to obtain insurance
Current CPR Certificate
Demonstrated leadership skills with the ability to coordinate and/or oversee the successful completion of projects
Ability to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

Nice To Haves

Master's degree preferred

Responsibilities

Supervise the case management team and all related supportive service activities
Oversee all program operations, ensuring alignment with policies and procedures
Maintain systems for operational efficiency, including supply management, space upkeep, and vehicle coordination
Ensure youth and family interventions follow a strengths-based, LGBTQ+ affirming, progressive engagement model to promote well-being and housing stability
Recruit, train, supervise, schedule, and coordinate case management staff
Ensure staff understand and follow all departmental policies and procedures
Establish and maintain a supervisory structure with regular team meetings, one-on-one check-ins, training, performance documentation, and personnel file management
Supervise staff providing case management, supportive services, family programming, referrals, and housing resource connections
Ensure services are coordinated and client-centered across all aspects of programming
Conduct outreach and engagement at community-based organizations
Coordinate with DCFS, DMH, Probation, LAHSA, DHSH and other county agencies to support eligible youth
Build and maintain relationships with LGBTQ+, youth, homeless serving, and child welfare organizations to strengthen support networks
Collaborate with other Youth Services program supervisors and staff to develop integrated programming
Prepare monthly, quarterly, and annual reports for funders and leadership
Track and ensure achievement of program deliverables
Facilitate and participate in staff and planning meetings
Lead procurement and distribution of harm reduction materials and provide education on safe use
Perform other duties as assigned