Care Coordination Scheduler

Matriarch Home Care Concierge • Nashville, TN

8d

About The Position

Matriarch Concierge is seeking an experienced Home Care Scheduler to coordinate schedules for both private duty (non-skilled) and skilled nursing services. This critical role involves building strong relationships with caregivers, clients, and the clinical team, managing daily challenges with a positive, solution-focused approach, and contributing to the company's growth while maintaining exceptional client service.

Requirements

• Minimum one year of scheduling experience in both skilled and non-skilled home care.
• Strong understanding of home care operations and caregiver scheduling.
• Excellent organizational and multitasking skills.
• Ability to remain calm under pressure and make sound decisions in a fast-paced environment.
• Positive attitude with a team-first mentality.
• Natural problem solver who focuses on solutions instead of obstacles.
• Strong leadership qualities with the desire to grow into additional responsibilities as the company expands.
• Excellent communication and customer service skills.

Nice To Haves

• Experience with Wellsky and/or Kantime software is a plus.

Responsibilities

• Coordinate and maintain schedules for skilled and non-skilled home care services.
• Match caregivers and clinicians with clients based on availability, skills, location, and client preferences.
• Respond quickly to schedule changes, call-offs, and urgent staffing needs.
• Work closely with the clinical leadership team to ensure continuity of care.
• Communicate professionally with caregivers, clients, and families.
• Help improve scheduling processes and identify opportunities for greater efficiency.
• Support the continued growth of the scheduling department while maintaining exceptional client service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed