Supervisor of Ambulatory Operations

Yale New Haven Health•Old Saybrook, CT

About The Position

The Supervisor of Ambulatory Operations works in collaboration with the Director, Ambulatory Operations, to lead and monitor the daily operations of an assigned small or micro Hospital-based or Community-based ambulatory site. The role oversees optimization efforts, transformational projects, clinic design, space allocation, staffing models and development, performance improvement, business plans, patient experience, clinician relations, care coordination, and related responsibilities. Assigned sites have one or no minor service offerings and 20 or fewer exam rooms. The supervisor exemplifies Service Excellence and supports the organization’s Strategic Dimensions by modeling its Core Success Factors. Employees are expected to understand and share the YNHHS Vision, support its Mission, and demonstrate the Values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma or equivalent.
At least three years of healthcare supervisory and operations experience; YNHHS employees may substitute three years of internal experience in a clinical or office setting.
Excellent written and oral communication skills.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Ability to multitask in a high-volume environment.
Ability to work with practice management software.
Ability to interact with all levels of management and different types of staff.

Nice To Haves

Bachelor’s degree preferred.
Healthcare supervisory and operations experience in an ambulatory practice setting preferred.
Knowledge of the healthcare industry desirable.

Responsibilities

Manage and direct the administrative activities of an assigned small or micro Hospital-based or Community-based ambulatory site.
Create and contribute to strategic operational plans, identify opportunities for innovation, improve ambulatory care delivery models, and promote staff understanding and alignment with organizational goals.
Collaborate with leadership to design, develop, and implement clinically and fiscally responsible program philosophies, strategic goals, and objectives.
Select, align, develop, inspire, motivate, and retain a team of skilled professionals using established processes.
Coordinate clinician onboarding and the operational integration of new clinicians, following guidelines to support their success.
Collaborate with Legal, Risk Management, and Compliance departments to ensure appropriate compliance activities and safeguards.
Ensure practices, procedures, and policies comply with state, federal, and other regulatory requirements.
Participate in ambulatory site design and refurbishment, including expansion or consolidation; ensure regulatory compliance and coordinate project timelines and resources across enterprise work streams.
Develop, coordinate, and maintain standardized work policies and procedures to improve operational effectiveness, level of care, and efficiency.
Perform other duties as assigned or required.