Supervisor, Nursing

AHMC Healthcare•Whittier, CA

About The Position

The Nursing Administrative Supervisor acts as an administrative representative on assigned shifts and is responsible for effective management of patient care during those shifts. The role coordinates clinical and managerial activities, supports appropriate staffing and clinical resources, triages patients for admission, and contributes to hospital and departmental goals. The supervisor liaises with employees, medical staff, patients, families, and the public; interprets hospital policy; coordinates activities across hospital departments; and consults with managers and Administration On-Call to address issues. The position supports professional conduct, customer service, staff development, and performance improvement. It maintains information flow about Nursing and hospital activities, completes timely documentation, participates in committees and meetings, addresses customer concerns, and identifies opportunities to improve quality, efficiency, and cost effectiveness.

Requirements

Graduate of an accredited RN program.
Five years of clinical experience.
Current California RN license.
BLS certification.
Maintain applicable licensure or certification.
Complete assigned work within the shift and comply with hospital and department policies.

Nice To Haves

BSN preferred.
Two years of administrative supervisor experience preferred.
ACLS preferred.

Responsibilities

Act as the administrative representative on assigned shifts and liaise with employees, medical staff, patients, families, and the public.
Troubleshoot and resolve problems, interpret hospital policy, and coordinate activities across hospital departments.
Consult managers and Administration On-Call to resolve problems and report appropriate issues.
Manage patient care effectively on assigned shifts and coordinate clinical and managerial activities using participatory management principles.
Provide personnel to maintain adequate staffing in accordance with Matrix and Acuity standards.
Provide clinical resources through direct clinical intervention or appropriate clinical expertise.
Provide input for staff evaluations and identify staff learning needs.
Triage patients for admission to facilitate quality patient care.
Maintain information flow regarding Nursing and hospital activities and complete documentation and reports on time.
Participate in resolving interdepartmental and intradepartmental system problems.
Counsel employees in accordance with hospital policy and employment laws.
Participate in a nursing or hospital committee and attend the Supervisor Monthly Meeting.
Represent administration during shifts by addressing and resolving customer service issues and concerns.
Document customer service concerns and actions taken, and recommend follow-up when appropriate.
Make customer service rounds and consistently work to understand and meet the needs of patients and other customers.
Complete assigned work within the shift and communicate problems with equipment, supplies, or procedures to the supervisor.
Complete annual safety updates and orientation within established time frames, attend in-service programs, and maintain applicable licensure or certification.
Troubleshoot technical equipment, patient, and personnel problems; respond to emergencies and trauma and ensure proper functioning of personnel.
Bring errors, inefficiencies, and inaccuracies to management's attention with suggestions for improvement.
Develop innovative solutions to departmental problems, identify cost-control or revenue-generation methods that provide value, report findings, and maximize operational efficiency.