Supervisor, Nursing

AHMC Healthcare•Whittier, CA

About The Position

The Nursing Administrative Supervisor serves as an administrative representative during assigned shifts and is responsible for effective management and quality of patient care on those shifts. The role coordinates clinical and managerial activities, supports adequate staffing, provides clinical resources, triages patients for admission, and contributes to hospital and departmental goals. The supervisor works with employees, medical staff, patients, families, visitors, and the public; interprets hospital policy; troubleshoots issues; and consults with managers and Administration On-Call as appropriate. The position also represents administration in customer-service matters, maintains information flow and required documentation, participates in committees and meetings, and supports professional conduct, staff development, and performance improvement. The supervisor identifies operational problems and opportunities to improve quality, efficiency, and cost effectiveness while maintaining positive patient and interdepartmental relations.

Requirements

Graduate of an accredited RN program.
Five years of clinical experience.
Current California RN license.
BLS certification.
Maintain applicable licensure or certification.

Nice To Haves

BSN preferred.
Two years of Administrative Supervisor experience preferred.
ACLS preferred.

Responsibilities

Acts as the administrative representative on assigned shifts and addresses and resolves customer-service issues or concerns.
Coordinates clinical and managerial activities for the shift using participatory management principles.
Coordinates activities across hospital departments and liaises with employees, medical staff, patients, families, and the public.
Troubleshoots and resolves problems, interprets hospital policy, and consults with appropriate managers and Administration On-Call as needed.
Provides personnel to ensure adequate staffing in accordance with Matrix and Acuity standards.
Provides clinical resources through direct intervention or appropriate clinical expertise.
Provides input for staff evaluations and identifies staff learning needs.
Assumes responsibility for admitting nurses and triages patients to facilitate quality patient care.
Maintains information flow about Nursing and hospital activities and completes documentation and reports in a timely manner.
Participates in resolving interdepartmental and intradepartmental system problems and provides input toward problem resolution.
Counsels employees in accordance with hospital policy and employment laws.
Participates in a nursing or hospital committee and attends the Supervisor Monthly Meeting.
Follows hospital and department policies, maintains confidentiality, completes assigned work within the shift, and demonstrates professional conduct and teamwork.
Participates in group projects and staff meetings, communicates issues with equipment, supplies, or procedures, and requests assistance when appropriate.
Attends at least 75% of staff meetings or reads and initials the minutes.
Strives to understand, anticipate, and meet the needs and expectations of patients and other customers; documents customer-service concerns and actions taken and recommends follow-up when appropriate.
Maintains professional interactions and appropriate telephone protocol, contributes to team efforts, and makes customer-service rounds.
Completes annual safety updates and general and departmental orientation within established time frames; attends 80% of in-service programs and maintains applicable licensure or certification.
Ensures effective quality of patient care during assigned shifts and troubleshoots technical equipment, patient, and personnel problems.
Responds to emergencies and trauma and ensures proper function of personnel.
Brings errors, inefficiencies, and inaccuracies to management's attention with suggestions for improvement and develops innovative solutions to departmental problems.
Identifies and reports opportunities to control costs or generate revenue while providing value to patients, customers, and the hospital.
Maximizes efficiency in departmental operations.
Performs additional duties in different areas of the department as needed or as determined by management.