Supervisor - Medical Staff Credentialing

Montefiore Nyack Hospital•Village of Nyack, NY

23h•Onsite

About The Position

The Supervisor of Medical Staff Credentialing supervises and coordinates the day-to-day operations of the Medical Staff Administrative office. The role coordinates, monitors, and maintains credentialing and re-credentialing, including appointment, reappointment, monitoring, and privileging for medical staff and allied health practitioners. It ensures timely verification and the accuracy and integrity of credentialing and clinical privileging records and databases, as well as compliance with requirements from accrediting and regulatory agencies, including the Joint Commission, DOH, and CMS. The supervisor maintains working knowledge of applicable statutes and laws. The position oversees staff training and performance, directs work assignments, evaluates staff, and provides feedback. It also reviews biweekly timecards and monitors attendance, supports committee work and audits, takes minutes and follows up for the Credentials Committee, maintains administrative files, and serves as a primary contact for escalated Medical Staff Administration inquiries and workflow changes. The work takes place in a high-volume, active medical staff office, involving regular interaction with physicians and administrative personnel and deadlines tied to meeting schedules.

Requirements

Minimum two-year degree or 3–5 years of healthcare-related experience.
Minimum 5–10 years of work experience in medical staff credentialing within a hospital setting.
Previous lead and/or supervisory experience.
Proficiency with MS Office, Outlook, Visio, and Cactus.
Strong organizational skills and a self-directed approach.
Detail-oriented and able to work as a team player.
Ability to multitask and work in a busy office environment.
Strong interpersonal and communication skills.
Ability to meet the demands of a busy medical staff office and handle several projects while meeting primary responsibilities.
Ability to use office equipment, including a computer, fax machine, Xerox, Dictaphone, and scanning equipment.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree preferred.
NAMSS CPCS certification preferred.

Responsibilities

Supervise and coordinate the day-to-day operations of the Medical Staff Administrative office.
Coordinate, monitor, and maintain the credentialing and re-credentialing process for medical staff and allied health practitioners.
Facilitate appointments, reappointments, monitoring, and privileging.
Ensure compliance with accrediting and regulatory requirements, including those of the Joint Commission, DOH, and CMS, and maintain working knowledge of relevant statutes and laws.
Maintain the accuracy and integrity of credentialing and clinical privileging database systems and ensure timely credentialing and re-credentialing verification.
Gather, verify, and evaluate confidential healthcare provider credentials; follow up with facilities to obtain relevant documentation and enter credentialing information.
Train new hires on credentialing and re-credentialing processes, assess their performance, track training progress, and provide feedback to the CMO.
Ensure staff compliance with hospital policies; assign and direct subordinate staff work, evaluate performance, and provide feedback.
Review and approve biweekly timecards and monitor staff time and attendance for payroll processing.
Participate in assigned committee and team projects, including audits.
Take minutes and provide follow-up for the Credentials Committee.
Maintain and organize files, correspondence, and administrative materials.
Serve as the primary contact for Medical Staff Administration inquiries requiring escalation and for regulatory or health system changes affecting departmental workflows.
Participate in activities supporting the hospital’s mission and process or outcome improvement.
Provide positive, courteous, timely customer service and communication, and complete projects and assignments within expected time frames.
Use equipment and supplies in a fiscally prudent manner.