Supervisor, Medical Practice - Orlando Health Cancer Institute - ORMC Health Central Clinic
About The Position
The Supervisor, Medical Practice has operational supervisory responsibility for an Orlando Health Physician Group practice site. The role administers patient care operations in an outpatient setting where patients generally return home the same day, or in a post-acute transitional care setting. This position is based at the Orlando Health Cancer Institute ORMC Health Central Clinic in Ocoee, Florida, and works Monday through Friday from 8:00 a.m. to 4:30 p.m. The Supervisor oversees daily practice operations, including personnel supervision, compliance with organizational policies and procedures, facility management, patient scheduling, and business reporting and functions. The position supports physicians and operations leadership in maintaining efficient, cost-effective clinical operations, improving patient access, and developing practice strategies and growth. The role also manages personnel functions, staff orientation and education, operational documentation, and practice-management systems, while maintaining confidentiality and compliance with Orlando Health policies.
Requirements
- High school graduate or equivalent.
- Three years of experience in a physician office setting.
- Proficiency in word processing, spreadsheet development, and presentation skills.
- Strong interpersonal, customer service, and supervisory skills.
Responsibilities
- Oversee daily practice operations, including personnel supervision, compliance, facility management, patient scheduling, and business reporting and functions.
- Oversee patient scheduling and work to improve patient access to the practice.
- Act as a resource for the Chief Operations Officer, Director of Operations, and/or Operations Manager.
- Manage operations to provide physician clients with efficient and cost-effective clinical operations.
- Assist in developing, administering, and supporting organizational policies and procedures.
- Implement and monitor projects and operational functions developed by operations leadership.
- Assist physicians in creating strategies to improve practice efficiency and growth.
- Provide management reports to physicians and administration for review, practice planning, practice marketing, and practice development.
- Manage personnel functions, including hiring, work assignments, coaching plans, and disciplinary actions.
- Develop knowledge of practice management systems and electronic medical records, where applicable.
- Provide department-level orientation to new team members covering system software, telephone processes and protocols, office equipment, departmental policies and procedures, customer service expectations, job competencies, and coaching plans.
- Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable laws and standards.
- Maintain compliance with Orlando Health policies and procedures.
- Educate and supervise staff.
- Provide necessary documentation relating to policies and procedures.
- Maintain confidentiality of data and information.
- Function as a member of the medical office management team.
Benefits
- Benefits begin on day one.
- Free education programs.
- Well-being services for employees and their families.
- Flexible benefits arrangements where possible.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
