Supervisor - Medical Assistants

Aspire Indiana Health • Carmel, IN

6d • Onsite

About The Position

The Supervisor of Medical Assistants plays an integral role in providing quality care and an exceptional patient experience in Aspire Indiana Health clinics. As part of the medical team, this position provides support and guidance to Medical Assistants as they follow established and newly developed workflows, work within care teams, and coordinate with other program staff. The supervisor oversees assigned direct care staff, maintains consistent communication, monitors workloads, and ensures the quality of services and documentation while supporting Aspire’s mission, vision, values, and strategic priorities. The role collaborates with management, medical providers, nurses, and other Aspire departments.

Aspire Indiana Health is a nonprofit provider of comprehensive whole-health services, including primary medical care, behavioral health, recovery services, and programs addressing social determinants of health such as housing and employment. It operates health centers in five Central Indiana counties and serves people of all ages and walks of life.

Requirements

• Associate degree or technical certificate in a Medical Assisting program from an accredited university.
• At least two years of experience working as a Medical Assistant or LPN.
• At least one year of supervisory experience and/or experience leading a team.
• Certification or registration through an accrediting body: AAMA, NCCT, AMT, NHA, or NAHP.
• Deep personal commitment to Aspire Indiana Health’s mission, vision, and values.
• Ability to maintain strict confidentiality and handle highly confidential information professionally.
• Ability to work independently and collaboratively within a team.
• Ability to empathize with and show compassion for client needs.
• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Valid driver’s license, current automobile insurance, and a driving record that meets the organization’s guidelines and requirements.
• Reliable transportation to travel to other sites for coverage, trainings, and/or meetings.
• Must complete required drug screening, TB testing, and extensive background checks, including criminal history, sex offender registry, state central registry, education verification, and professional references.

Nice To Haves

• Previous clinical experience in a medical setting is highly preferred.

Responsibilities

• Provide support and guidance to Medical Assistants as they work within established and newly developed workflows.
• Help Medical Assistants function within care teams and interface with other program staff.
• Supervise assigned direct care staff.
• Maintain consistent communication and monitor workloads.
• Ensure the quality of services and documentation.
• Support Aspire’s mission, vision, values, and strategic priorities.
• Collaborate with management, medical providers, nurses, and other Aspire departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree