Supervisor - Medical Assistants

Aspire Indiana Health, Inc. • Carmel, IN

7d

About The Position

Aspire Indiana Health is a nonprofit provider of comprehensive whole-health services, including primary medical care, behavioral health, recovery services, and programs addressing social determinants of health such as housing and employment. It operates health centers in five Central Indiana counties, serving people of all ages and walks of life.

The Supervisor of Medical Assistants plays an integral role in providing quality care and an exceptional patient experience in Aspire clinics. As part of the medical team, the supervisor supports and guides Medical Assistants as they work within established and newly developed workflows, contribute to care teams, and coordinate with other program staff. The role supervises assigned direct-care staff, maintains consistent communication, monitors workloads, and ensures the quality of services and documentation while supporting Aspire’s mission, vision, values, and strategic priorities. The supervisor works collaboratively with management, medical providers, nurses, and other Aspire departments.

The role requires an associate degree or technical certificate from an accredited Medical Assisting program, at least two years of experience as a Medical Assistant or LPN, at least one year of supervisory or team-lead experience, and certification or registration through an approved accrediting body. Previous clinical experience in a medical setting is highly preferred. A valid driver’s license, current automobile insurance, a qualifying driving record, and reliable transportation are required for travel to other sites for coverage, training, or meetings.

Aspire requires employees to complete a drug screen, TB test, and extensive background checks. Employees are strongly encouraged to receive a flu shot and be fully vaccinated against COVID-19. Aspire follows CDC protocols, including mask wearing, social distancing, and sanitizing. Aspire Indiana Health is an Equal Opportunity Employer.

Requirements

• Associate degree or technical certificate in a Medical Assisting program through an accredited university.
• At least two years of experience working as a Medical Assistant or LPN.
• At least one year of supervisory experience and/or experience leading a team.
• Certification or registration through an accrediting body such as AAMA, NCCT, AMT, NHA, or NAHP.
• Deep personal commitment to Aspire Indiana Health’s mission, vision, and values.
• Ability to maintain strict confidentiality and handle highly confidential information professionally.
• Ability to work independently and collaboratively within a team.
• Ability to empathize with and show compassion for client needs.
• Ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Valid driver’s license, current automobile insurance, and a driving record that meets organizational guidelines and requirements.
• Reliable transportation for travel to other sites for coverage, training, and/or meetings.
• Completion of a drug screen, TB test, and required background checks, including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References.

Nice To Haves

• Previous clinical experience in a medical setting.

Responsibilities

• Support and guide Medical Assistants as they follow established and newly developed workflows, work within care teams, and interface with other program staff.
• Supervise assigned direct-care staff.
• Maintain consistent communication.
• Monitor workloads.
• Ensure the quality of services and documentation.
• Support Aspire’s mission, vision, values, and strategic priorities.
• Collaborate with management, medical providers, nurses, and other Aspire departments.
• Travel to other sites for coverage, training, and/or meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree