000220 - Medical Assistants - Certified Medical Assistant

Panoramic Health•Rockford, IL

About The Position

The Certified Medical Assistant performs both administrative and clinical medical-assisting duties in a physician office. The role supports patient check-in and check-out, telephone and appointment workflows, insurance verification, payment collection, patient intake and documentation, diagnostic testing, and assistance with provider exams and procedures. The position uses athenaClinicals to maintain clinical records and manage communications, and coordinates patient referrals, tests, results, prescriptions, and follow-up activities with providers and other staff.

Requirements

Completion of an accredited Medical Assistant program.
Current Medical Assistant certification from the American Association of Medical Assistants (AAMA) or an equivalent certification organization.
At least one year of relevant medical assistant experience in a physician office.
Broad understanding of clinical operations and physician office practice.
Experience with athenaClinicals electronic health records.
Knowledge and understanding of HIPAA and other patient privacy laws; maintain strict confidentiality of sensitive medical, financial, and other information.
Ability to perform basic patient data entry in athenaClinicals and use Microsoft Office.
Basic knowledge of medical examination, diagnostic, and treatment-room procedures.
Knowledge of medical terminology.
Compliance with HIPAA, OSHA, Compliance, and IT standards and policies.

Nice To Haves

Current CPR certification is preferred.
Nephrology medical office or dialysis experience is highly preferred.
Experience with other secure clinical communication and billing applications, such as PMD soft.

Responsibilities

Greet patients and complete check-in and check-out accurately and promptly.
Collect copayments and outstanding balances; print orders and educational materials; schedule procedures; obtain insurance card and guarantor information; and check insurance eligibility.
Answer calls, schedule appointments, maintain assigned clinical inboxes in athenaClinicals, and follow Panoramic Health phone etiquette standards.
Room patients and complete intake, including vital signs, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations.
Assess patient symptoms, reactions, and physical condition, and record data in athenaClinicals.
Determine the priority and appropriate response to patient calls and portal messages; consult providers and document appropriately.
Collect specimens and follow CLIA regulations.
Help facilitate provider-ordered referrals, imaging, and laboratory studies, and coordinate the necessary arrangements.
Call patients with test results or instructions provided by a provider.
Prepare for office visits, prepare lab work in patient charts, and call patients with lab-work reminders two weeks before appointments.
Scan and attach patient medical records and administrative documents in athenaClinicals.
Review and process incoming faxes and laboratory results that are not transmitted electronically.
May help prepare payment batches and maintain accurate office cash transactions.
Process medication authorizations and refills; organize the drug sample closet and appropriately discard expired medications.
Reschedule patients as appropriate, maintain athenaClinicals automated appointment reminders, and manage the appointment waitlist and scheduling from it when feasible.
Use sound judgment in challenging and stressful situations.
May occasionally train other medical support staff or students.
Perform other duties and responsibilities as required, assigned, or requested.