Supervisor, Media Operations

NBCUniversal•Stamford, CT

5h•Hybrid

About The Position

NBCUniversal’s Media Operations Center supports the 24/7/365 digital delivery of content across NBCUniversal’s distribution platforms. Media Prep is a critical team within Media Operations, responsible for ensuring content meets technical requirements for linear and nonlinear playout, including broadcast networks, Peacock, pre-release current theatrical and priority Video on Demand platforms. Media Prep oversees key workflows spanning source content QC, editing, transcoding, and delivery, ensuring assets are processed accurately and delivered on time to meet service level agreements. The Supervisor, Media Operations provides hands‑on leadership within Media Prep, overseeing technicians responsible for day‑to‑day operational execution while driving continuous improvement initiatives that enhance quality, efficiency, and scalability.

Requirements

4+ years professional experience in a broadcast, postproduction, or digital media prep environment
2+ years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects, influence others, problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations
Knowledge and understanding of various digital formats, codecs, and industry standard tools
Knowledge and understanding of digital broadcast and production technical systems, standards and processes
Ability to multi-task and balance numerous priorities in a deadline-oriented environment
Ability to learn new technologies
Proven ability to solve problems under pressure
Experience working with both PC and MAC computer systems
Experience as a people leader
Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations
Must be willing and able to adhere to onsite strategy driven by company expectations
Must have unrestricted employment authorization in the US
Must apply via NBC Universal career site to be considered (job # 51591746)
Must be 18 years or older
Must be willing to submit to a background investigation

Nice To Haves

BA/BS in relevant field or equivalent relevant professional experience
A track record of meeting or exceeding performance expectations
A punctual, hardworking, disciplined, and dependable individual
Detail oriented, respectful, and motivated team player with good communication skills and a positive attitude

Responsibilities

Supervise and lead a team of technicians to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, coaching and performance management of a team of direct reports.
Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues.
Lead and serve as a project manager for department initiatives such as new workflow or technology development and implementation.
Responsible for ensuring the creation, implementation, and maintenance of SOPs.
With support of the Prep Specialists, ensures that all technicians receive proper training. Maintains training matrix and assigns training sessions.
Operational lead on outage bridges as required.
Takes points on following up if there are team defects. Identifies patterns and conducts root cause analysis recommending mitigation process/technology solutions to prevent further instances of similar defects.
Identify areas in new or legacy workflows where improvements can be implemented to gain productivity.
Capable of filling in for the Prep Manager should they be out of the office.
All other duties as assigned.