Supervisor, Media Operations

NBCUniversal•Stamford, CT

17h•$78,600 - $100,000•Hybrid

About The Position

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Requirements

4+ years professional experience in a broadcast, postproduction, or digital media prep environment
2+ years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects, influence others, problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations
Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations
Must be willing and able to adhere to onsite strategy driven by company expectations
Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
Must have unrestricted employment authorization in the US
Must apply via NBC Universal career site to be considered (job # 51591746)
Must be 18 years or older
Must be willing to submit to a background investigation

Nice To Haves

BA/BS in relevant field or equivalent relevant professional experience
A track record of meeting or exceeding performance expectations
A punctual, hardworking, disciplined, and dependable individual
Knowledge and understanding of various digital formats, codecs, and industry standard tools
Knowledge and understanding of digital broadcast and production technical systems, standards and processes
Detail oriented, respectful, and motivated team player with good communication skills and a positive attitude
Ability to multi-task and balance numerous priorities in a deadline-oriented environment
Ability to learn new technologies
Proven ability to solve problems under pressure
Experience working with both PC and MAC computer systems
Experience as a people leader

Responsibilities

Supervise and lead a team of technicians to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, coaching and performance management of a team of direct reports. Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues.
Lead and serve as a project manager for department initiatives such as new workflow or technology development and implementation.
Responsible for ensuring the creation, implementation, and maintenance of SOPs.
With support of the Prep Specialists, ensures that all technicians receive proper training. Maintains training matrix and assigns training sessions.
Operational lead on outage bridges as required.
Takes points on following up if there are team defects. Identifies patterns and conducts root cause analysis recommending mitigation process/technology solutions to prevent further instances of similar defects.
Identify areas in new or legacy workflows where improvements can be implemented to gain productivity.
Capable of filling in for the Prep Manager should they be out of the office.
All other duties as assigned.

Benefits

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

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