Supervisor, Maternal Child Health

Cape Cod Healthcare•South Dennis, MA

16h

About The Position

The Supervisor, Maternal Child Health organizes, directs, coordinates, and evaluates patient-management activities while providing clinical expertise and serving as a resource to staff and the community. The role works collaboratively with a team to support families who are pregnant or have recently given birth, including conducting home visits to assess family needs and strengths related to health and well-being. The Supervisor engages families and presents information in an unbiased, culturally conscious, and appropriate manner, particularly about sensitive topics, and offers referrals that meet identified family needs. The position maintains communication with physicians and relationships with community partners, serving as a liaison to physician offices and partners to raise awareness of programs and identify service-delivery improvements. The Supervisor develops and upholds evidence-based practice standards; supports hiring, orientation, coaching, and performance management of direct reports; and collaborates with Human Resources on clinician discipline when indicated. The role conducts team meetings and participates in interdisciplinary care conferences or case reviews as needed. It also promotes service excellence and continuous improvement, identifying opportunities and recommending solutions while supporting the organization’s CCHC Pillars of Excellence.

Requirements

Current Registered Nurse license in Massachusetts.
CPR certification required.
Five years of recent clinical experience, including two years of recent community health experience.
Strong clinical and interpersonal skills.
Efficient computer skills.

Nice To Haves

Home health experience preferred.
Certified Lactation Counselor certification is a plus.

Responsibilities

Maintain communication with physicians and relationships with community partners to increase program awareness and identify customer-service issues for improvement.
Serve as a liaison with physician offices and community partners.
Ensure consistent evidence-based practice standards are developed and upheld.
Review applications, interview, and hire employees in collaboration with Human Resources.
Assist with orientation and the preceptor program for new direct reports.
Coach, support, and monitor the progress of direct reports.
Organize, direct, coordinate, and evaluate patient-management activities.
Provide clinical expertise and serve as a resource to staff and the community.
Conduct team meetings and participate in interdisciplinary care conferences and case reviews as needed.
Complete performance evaluations at four-month, annual, or as-needed intervals in a timely manner.
Collaborate with Human Resources on clinician discipline, including education, corrective action plans, warnings, or discharge as indicated.
Collaborate with a team to provide services to families who are pregnant or have recently given birth.
Conduct home visits to assess family needs and strengths related to overall health and well-being.
Engage families and present information in an unbiased, culturally conscious, and appropriate manner, particularly on sensitive topics.
Offer referrals for services based on identified needs and family circumstances.
Provide service excellence to patients, family members, visitors, volunteers, and coworkers.
Challenge current practices, identify process-improvement opportunities, and present recommendations and solutions to management.
Participate in, support, and promote CCHC Pillars of Excellence and the organization’s continuous-improvement culture.