Supervisor, Mail Services & Workload Coordinator - Mail & Receiving Services

Washington University in St Louis • Kingsland, MO

1d • Onsite

About The Position

Provides Manager, General Services assistance by helping with the daily operational oversight for Danforth Mail and Receiving operations across multiple campus locations. Responsible for supervising Staff/Faculty mail staff, coordinating workforce assignments, managing daily service delivery, ensuring operational efficiency, and supporting strategic planning initiatives. Oversees workload distribution, employee development, customer service, and process improvement activities for all mail and receiving services.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Mail Service Operations, Shipping, And Receiving (3 Years)
• A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
• University required Environmental Health and Safety certificate of training specific to department (to be completed on the job) required to ship hazardous materials, infectious substances, biological materials, chemicals and dry ice as applicable.

Nice To Haves

• Associate degree
• Mail And Postal Services (5 Years)
• Customer Interactions
• Customer Service
• Effective Written Communication
• Employee Communications
• Employee Supervision
• Mail Management
• Mail Processing Equipment
• Mail Services
• Microsoft Office
• Oral Communications
• Shipping Software
• Staff Training and Leadership

Responsibilities

• Supervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations.
• Conduct performance evaluations, coaching, and training, and provide recommendations regarding staffing, disciplinary actions, and workforce planning.
• Serve as acting department leader in the absence of the Manager, General Services.
• Coordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations.
• Balance resources based on operational demand and unexpected workload fluctuations, and ensure continuity of operations during employee absences, peak service periods, and special projects.
• Adapt to fast-paced changes and unexpected circumstances in daily operations, stepping in to assist with mail processing, receiving, delivery routes, international mail, business reply mail, metering and student mail services as needed, with little or no advance notice.
• Identify opportunities for operational improvements and increased efficiency.
• Develop, maintain, and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.
• Serve as an escalation point for customer concerns related to mail, package delivery, and receiving services.
• Coordinate communication among customers, staff, vendors, and university departments, and resolve service issues affecting students, faculty, staff, and campus partners.
• Maintain operational records, route information, mailbox assignments, and departmental communications.
• Prepare operational reports and workforce metrics, and coordinate vehicle licensing, service agreements, and vendor communications.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED