Supervisor Laboratory, Blood Bank, HealthAlliance, 40 Hours, Days

UMass Memorial Health • Leominster, MA

12d • $81,037 - $145,891 • Onsite

About The Position

This position is responsible for planning, directing, and supervising all technical aspects of the assigned laboratory department to ensure safe and efficient operations. The supervisor oversees laboratory personnel and technical procedures, maintains quality control and regulatory compliance, ensures adequate staffing, supplies, and equipment, and supports effective department performance. The role also includes standard personnel-supervision responsibilities, such as scheduling, orientation, training, performance evaluations, and recommendations regarding employee actions. The position works indoors in a laboratory environment and is considered Light Work.

Requirements

• Bachelor’s degree in Medical Technology or a related field.
• At least two years of experience in moderate- and high-complexity testing.
• Thorough knowledge of clinical laboratory procedures and instrumentation.
• Considerable knowledge of regulatory standards, safety, infection-control practices, and the chemical hygiene plan.
• Ability to lead, guide, and motivate others.
• Ability to read, write, and speak clearly in English.
• An equivalent combination of education and experience that provides proficiency in the stated areas of responsibility may be substituted where certification, licensure, or registration is not required.

Nice To Haves

• American Society for Clinical Pathology (ASCP) certification or equivalent.
• At least five years of moderate- and high-complexity testing in a clinical laboratory of similar or larger size.

Responsibilities

• Supervise laboratory personnel performing routine and specialized technical procedures; plan laboratory work, evaluate work performed, and address procedural and technical problems.
• Develop, implement, and monitor quality control programs; maintain records and ensure reliable testing, proper equipment function, and compliance with federal regulations.
• Create employee work schedules, including student rotations, and assign daily work to maintain adequate staffing.
• Interpret accrediting agency standards and guidelines, translate requirements into policies and procedures, initiate corrective action, maintain required checklists and documentation, and coordinate section inspections.
• Maintain adequate inventory of supplies and equipment, and clean and maintain standard laboratory equipment within budget guidelines.
• Provide advanced problem-solving, troubleshooting, interpretation and consultation, specimen-quality verification, and test-result verification.
• Resolve customer problems, complaints, and criticisms; document problem-solving and significant customer or patient communications; investigate and resolve department-related safety events.
• Promote staff professional growth through continuing education and competency assessment.
• Keep current with and implement technical and management developments, including new laboratory procedures.
• Demonstrate decision-making abilities in all aspects of performance.
• Supervise assigned personnel, including performance evaluations, scheduling, orientation, and training; make recommendations regarding hires, transfers, promotions, salary changes, discipline, and terminations; and resolve grievances and other personnel problems within the role’s responsibilities.
• Coordinate task assignments, help resolve technical and operational problems, and evaluate solutions to ensure goals are achieved.
• Provide direction, guidance, and leadership to support teamwork, motivation, and integration with system-wide initiatives.
• Support diverse views and approaches, demonstrate Standards of Respect, and help maintain a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.
• Integrate diversity into departmental objectives, including hiring, promotions, training, and vendor selections.
• Participate in performance-improvement initiatives and use quality improvement in daily operations.
• Ensure compliance with regulatory agencies, including Joint Commission and DPH, and develop and maintain procedures to meet regulatory requirements.
• Ensure compliance with hospital policies, quality assurance programs, safety and infection-control policies and procedures, and health and safety regulations.
• Ensure adequate departmental equipment and supplies and maintain departmental policies, procedures, and objectives.
• Perform similar or related duties as required or directed.

Benefits

• A signing bonus may be available; eligibility will be confirmed by a Recruitment Team member during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager