Supervisor Laboratory, Blood Bank, HealthAlliance, 40 Hours, Days

UMass Memorial Health•Leominster, MA

10d•Onsite

About The Position

This position is responsible for planning, directing, and supervising all technical aspects of the assigned laboratory department to ensure safe and efficient operations. The supervisor oversees laboratory personnel and technical procedures, maintains quality and regulatory compliance, supports staffing and professional development, and addresses technical, operational, customer, and safety issues. The role also carries standard supervisory responsibilities for staff performance, scheduling, training, leadership, and departmental policies and objectives. The position is scheduled for 40 hours per week, Sunday through Saturday, with scheduled hours of 7:00 a.m.–3:30 p.m. and a day shift. It is based indoors in a laboratory environment and is considered Light Work. The listed hiring range is $81,036.80–$145,891.20 for a full-time schedule. A signing bonus may be available; eligibility will be confirmed during the interview process.

Requirements

Bachelor’s degree in Medical Technology or a related field.
At least two years of experience in moderate- and high-complexity testing.
Thorough knowledge of clinical laboratory procedures and instrumentation.
Considerable knowledge of regulatory standards, safety, infection-control practices, and the chemical hygiene plan.
Ability to lead, guide, and motivate others.
Ability to read, write, and speak clearly in English.

Nice To Haves

American Society for Clinical Pathology (ASCP) certification or equivalent.
At least five years of moderate- and high-complexity testing in a clinical laboratory of similar or larger size.

Responsibilities

Supervise laboratory personnel performing routine and specialized technical procedures; plan laboratory work, evaluate work performed, and address procedural and technical problems.
Develop, implement, and monitor quality control programs to ensure reliable testing, proper equipment function, and compliance with federal regulations; prepare and maintain records.
Create work schedules and daily assignments, including student rotations, to maintain adequate staffing and efficient laboratory operations.
Interpret accrediting-agency standards and guidelines and translate requirements into policies and procedures; initiate corrective action, complete required documentation, and coordinate on-site inspections for responsible sections.
Maintain adequate supplies and equipment, and clean and maintain standard laboratory equipment within budgetary guidelines.
Provide advanced problem solving, troubleshooting, interpretation and consultation, and verification of specimen quality and test results.
Resolve customer problems, complaints, and criticisms; document problem-solving efforts and significant customer or patient communications; investigate and resolve department-related safety events.
Encourage staff professional growth through continuing education and competency assessment.
Keep current with and implement technical and management developments, including new laboratory procedures.
Exercise decision-making in all aspects of performance.
Supervise assigned personnel, including performance evaluations, scheduling, orientation, and training; make recommendations regarding hiring, transfers, promotions, salary changes, discipline, and termination; resolve grievances and other personnel problems within the position’s responsibilities.
Coordinate task assignments, help resolve technical and operational problems, and evaluate whether solutions achieve goals.
Provide direction, guidance, and leadership to promote teamwork and motivation and integrate staff efforts with system-wide initiatives.
Support diverse views and approaches and help maintain a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.
Integrate diversity into departmental objectives, including hiring, promotions, training, and vendor selections.
Participate in performance-improvement initiatives and apply quality improvement in daily operations.
Ensure compliance with regulatory agencies, including Joint Commission and DPH, and develop and maintain procedures needed to meet regulatory requirements.
Ensure compliance with hospital policies, quality assurance programs, and safety and infection-control policies and procedures.
Ensure adequate departmental equipment and supplies; develop and maintain departmental policies, procedures, and objectives; and ensure compliance with health and safety requirements.
Perform similar or related duties as required or directed.